Project Manager
Improved project planning and organisation by utilising JIRA Cloud as primary project management software to define scopes and plan activities, resulting in efficient project execution. Facilitate and direct Scrum sprint activities as the Scrum Master, define project risks, establish clear timelines, and allocate budgets and resources for multiple projects. Lead day-to-day support operations, and ensure swift triage communication with clients, internal project teams, and relevant stakeholders regarding outstanding issues. Present product and process demonstrations both internally and to current and prospective customers. Drive business success by playing a key role in training new employees.Selected Accomplishments:- Driven cultural change across the company through streamlining project management processes within a profes-sional services team by developing and implementing a comprehensive business intelligence, enabling effective track-ing of project status, resource allocation, team hours and coordination across multiple client projects. This en-hanced resource planning and inter-team collaboration across client engagements.- Enhanced customer support experience by establishing a service desk-style support portal and managed the deliv-ery of seamless customer support and progress of raised tickets for a portfolio of +4 customer organisations simul-taneously.- Achieved optimal JIRA workflow efficiency by streamlining and optimising the workflow and issue configuration, maintaining Agile project boards, implementing process automation, handling plugin installation and configuration, overseeing server upgrades and configuration, managing user accounts, and providing troubleshooting support.
