Andrew Fiasco Email & Phone Number

Washington, DC, US

Remote

• Design and develop test automation frameworks and scripts for UI, database and ReSTful services across multiple products and services.
• Contribute to code design and tooling strategies.
• Perform user story validation including the use of exploratory test methodologies.
• Interface closely with engineers to ensure applications are designed to be testable.
• Ensure that test automation follows a consistent, maintainable, and extendable architecture.
• Run automation suites and evaluate results as builds that are deployed to the test environment, ensuring bug reports are submitted and tracked

Remote

• Serve as second level Support providing guidance to resolve complex or specialized end-user issues
• Create, contribute, and lead Tier II objectives and strategies focused on process improvement, relationship management, and aligning with ITHAKA business strategies
• Regularly monitor escalated production issues, tracking issues through resolution, and providing assistance for development and support teams
• Use Python to call REST APIs for bulk extracting data to solve complex data oriented questions and support new data-oriented work flows
• Utilize SQL to query internal databases to provide evidence for process changes and workflow changes
• Use HTML5, CSS, and SASS to maintain the structure, functionality, and styling of four product support sites

Remote

• Document, triage, and track customer queries using tools such as Zendesk, JIRA, SugarCRM, and others.
• Troubleshoot and resolve a wide range of user reported issues and manage user accounts and access.
• Identify and diagnose user problems and escalate to product teams when appropriate.
• Meet service standards for customer satisfaction (CSAT) and responsiveness to the 45,000+ user queries our team receives each year.
• Maintain a working knowledge of the features and functionality of ITHAKA products and platforms.

Troy, Michigan

-Identify leads through databases, trade journals, press releases, organizational charts, and various online resources-Participate in client kick-off meetings to develop keyword search criteria-Expertise in Search Engine Optimization & Boolean search strings -Develop relations with various trade organizations-Create and analyze in-depth reports on various.

Ann Arbor, Michigan

The Olynthos Project. Contracted work focused on creating a comprehensive geodatabase of archaeological geophysical survey data conducted in Greece. In addition, mentoring an undergraduate student teaching ArcGIS and data management.

Ann Arbor, MI

Analyze, research, and process information for DTE Energy and Consumer's Energy energy efficiency rebate program. Provide customer service to clients and contractors.

Százhalombatta, Hungary

Százhalombatta Archaeological Expedition. Used QGIS to create, analyze, and interpret spatial distributions of archaeological artifacts. I also GPS mapped nature features along the Danube River. This work was conducted for master's dissertation research. I also participated in the excavation of a Middle Bronze Age Tell-site.

Ann Arbor, Michigan

Volunteer Position for the Olynthos project. Used ArcGIS to created 3D models of the environment surrounding the ancient Greek city of Olynthos. Georeferenced hand-drawn trench maps into GPS excavation trench locations, vectorized raster data sets, imported archaeological excavation and field survey data, recorded metadata. Preparation of ArcGIS images for.

Ann Arbor, Michigan

2014-2015: Volunteer; 2015-2016: Paid. Pecica Archaeological Project. Analyzed, organized, and catalogued archaeological materials into the museum database. Analysis of stone materials for undergraduate dissertation. Excavation of Early Bronze Age tell.

Annapolis, Maryland, USA

Part-time employment.Stockroom handling and organizing of products, stocking products, filling online customer orders, and participating in routine office duties.

Arnold, Maryland, USA

Cashier and Customer Service Representative. Included auditing and supervising cashiers, interacting with high level management, running a Western Union Money Transfer location, interacting with customers, solving customer issues (complaints, refunds, etc.).

Master Of Philosophy - Mphil, Archaeology

Bachelor Of Arts, High Honors - Ba, Anthropological Archaeology

Activities and Societies: Undergraduate Research Opportunity Program, Museum of Anthropological Archaeology, University of Michigan.

Associate Of Arts, Magna Cum Laude - Aa, Transfer Studies Magna Cum Laude