Andrew F. Email & Phone Number

Foster City, California, Us

As part of my ongoing professional development, I've had the opportunity to transition into the Infrastructure division of our IT organization as a Senior Systems Administrator. In this role, I assist in resolving a wide range of IT-related issues and focus on multiple infrastructure administration tasks within the Exabeam network utilizing various tools such as AWS, GCP, Cisco ESXi, VMWare, and others. With a focus on MDM administration through Jamf, I also play a critical role in serving as the final point of contact for our front-end Helpdesk Engineers, providing support for all IT issues.

Foster City, California, Us

Primary IT support for Exabeam’s impressive fleet of worldwideusers. At a thriving startup environment, technology is heavily important and changingthrough the organization rapidly, and with these changes, requires IT support that exceedstypical troubleshooting practices and solutions to further the company growth, streamlinework processes, and create an amazing support experience to bring users together anderase typical IT stereotypes. At Exabeam, it’s my privilege to be able to bring that to thetable and support every day. As an IT Engineer, I assist in resolving multiple facets of IT-related issues, but also focus on further technological growth for our company byassisting in implementing new technologies for existing or non-existing apps, specializing insupporting different facets of our application portfolio (specifically our Zoom and Office 365environments), and working on current business practices within the org with differentteams to ensure business is streamlined and work processes flow the most efficient (ie. HR on-boarding/off-boarding processes, Finance billing for technical accounts, and Facilitiesequipment planning and purchasing for desk setups.)

San Jose, Ca, Us

Providing primary IT support for all hardware and software related issues for Vectra Networks IT assets. Currently supporting 120+ users both remotely (EMEA and the Americas) and in-person at the San Jose headquarters for various departments including Sales, Engineering, HR, Finance, and Marketing. Roles include the following: Office 365 administrator, Zoom Web Conferencing administrator, Asset management and purchasing administrator, LDAP account administrator, various vendor-relation support and administration (Apple, CDW, Microsoft, Zoom, Webex), and primary Desktop Support for all other software or hardware-related issues.Current system administration and support include the following: Mac and Windows OS environment, data center maintenance (server installs, rack mounting, PDU installs), mobile device support (iPads, Mac minis, and various mobile smartphones), badge system administration, and audio/video conferencing utilizing Logitech cameras as well as iPads with Zoom client installed.A little word on Vectra® Networks: Vectra Networks offers the fastest, most efficient way to find and stop hidden cyber attackers inside your network — from the campus to the data center to the cloud.Vectra provides real-time attack visibility and non-stop automated threat hunting powered by artificial intelligence. The result is blind-spot-free threat detection coverage across the entire network infrastructure and all devices, including IoT and BYOD. Vectra also lets you respond quickly and decisively to attacks by putting the most relevant threat information and context at your fingertips. Our core team consists of threat researchers, data scientists, network security engineers, user interface designers and white hats. We're passionate and committed to making a difference in a world where cybersecurity is a top concern and we constantly push the boundaries of what's possible to drive the next-generation of network security.

Minneapolis, Mn, Us

Providing Bowman and Brooke LLP, a national law firm focused on products liability and complex litigation defense, with all hardware and software support for their San Jose, California office and remote support for our partners and staff in 12 offices across the United States.Provided "Universal Agent" support of Tier 1 and Tier II incidents, service desk phone and ticket queue coverage, direct desktop support and configuration, software user support, and AV conferencing support.Resolved user issues with the installed software suites including Windows 7/10, Office 2010/16, Lync/SfB, iManage Desksite 9 document management software, and various legal applications.Direct support to all hardware devices to include desktops/laptops, tablets, smartphones, HP printers, VoIP phones, and audio/visual equipment.

Brooks, Ca, Us

24/7 Front line Tier 1 support for all users of Cache Creek Casino Resort. Cache Creek provides many recreational revenues that utilize specialized hardware and software per venue which includes our Hotel accommodations, Golf Course, Casino play, Club 88 venue, several food outlets, as well as internal departments that provide employee services for Cache Creek Casino Resort that include our marketing, finance, slots, wardrobe, engineering, and HR departments. Each having their own hardware and software that the IT department supports. Daily responsibilities include first line response to CCCR employees for any/all software or hardware related issues using various administrating software tools as well as remote desktop tools, walkthrough of entire campus ensuring technical equipment is working properly with follow-ups of executives and supervisors and managers, monitoring of gaming queues ensuring data is being shown in normal status, and assistance with IT Technical Engineers in projects that they may have with their system.

Primary Help Desk Specialist for the Information and Data Security Department. Providing password maintenance for multiple programs as well as 2 independent Network Domain Active Directories. Provides level 1 & 2 Tier support when Helpdesk Analysts are unavailable. Daily tasks include regular backups of system generated reports regarding terminal emulation processes, monitoring and maintenance of the bancorporation’s badge system, documenting and assisting regular monthly and bi-monthly audits regarding various systems and processes of the Bancorporation, and also primary purchaser of the bank’s IT equipment. Assists in IT Policy enforcement and creation for different processes of departments. Monitors incoming and outgoing email activity within the web filtering system to ensure NPI is securely being sent and malicious email is being prevented. Administrates Digital Defense Vulnerability scans to prevent intrusion on Westamerica Bank’s dual network infrastructure.

Providing all facets of computer Tier 1 & 2 help desk support such as troubleshooting, installations, and maintenance. Perform set-up, break-down, and transport of agency equipment on an as-needed basis. In-depth knowledge and understanding of numerous PC software/hardware and operating systems (Windows 2000, Windows XP, Windows Vista, & Windows 7) including Active Directory, Various Microsoft Office Versions and Applications, and in-house computer programs made for the IT Banking Industry ranging from Rumba 95NT (Terminal Emulation Software) to analytical & data-entry database programs. Experience in Network Hardware including patch cabling, router and switch set-ups, network connection troubleshooting and installation. Skilled in providing Customer and Help Desk Support for +800 employees on campus and +15 branches California wide. In charge of ticketing system and various audit projects and current IT purchasing. Holds current relationships with IT vendors to help keep pricing at an aggressively low rate. Constant research for newer technology to be implemented into the environment, anything from desktops, laptops, and peripherals, to Networking Servers, Network Switches, and printers. Keeps track of Purchasing records and invoices to be sent and paid as seen fit.

Education record

Education record