Andrew Maher Email & Phone Number

Frankfurt, He, De

Wiesbaden, Hessen, Deutschland

Cargo Bike Station Manager at ADFC Wiesbaden, hosted by Digital.Done.Right. I manage one of five free-to-borrow cargo bikes available to the Wiesbaden community, promoting eco-friendly transportation and reducing reliance on personal vehicles. My responsibilities include:🚲 Preparing and maintaining the cargo bike for reservations.🚲 Providing comprehensive onboarding and training to new users, ensuring safe and confident operation.🚲 Conducting post-rental checks, cleaning, and performing basic maintenance.🚲 Engaging with the community and promoting the benefits of cargo bike usage.This role allows me to combine my passion for cycling with my commitment to sustainable urban development.

Wiesbaden Area, Germany

I help service-based businesses succeed by uplifting their online experiences. I consult, educate as well as generate businesses online programs. I bring my 20 years of experience in communications design, including over 10 years of specializing in the development of Internet solutions. I bring this knowledge to the local businesses so they can compete with the big boys. My mission is to get local businesses & startups comfortable engaging with the online world to:✅ Attract today’s online consumer✅ Design more engaging online experiences✅ Drive growth, conversion, and sales across the customer/user journey

Wiesbaden, Hesse, Germany

In 2014 I started the Customer Experience 404 podcast where I wanted to bring CX specialists out of the backrooms and have them share their insights. It did not run very long. I rebranded in February 2020 and decided to broaden the focus to include all digital experiences. That opened up a whole new area of interesting people to meet, talk with and to learn from them how they make use of digital means to communicate. Now I speak to CEOs as well as bike shop owners, all the same to me. The one thing they all share is an interest in using the internet to get stuff done.New Normal is actually 2 podcasts, one in English and the other German. They can be found in all podcast stores by searching. I am always looking for my next guest so if you have any suggestions, please drop me a note. I have one standard question I ask all my guests; what does innovation mean to you?!

Dach Benelux

- My services ended with a successful exit from startup status. - My responsibilities were to generate excitement around digital interactions and how Koopid experiences can improve customer engagement, enable a truly new age of supporting your employees and your customers.

Frankfurt Am Main Area, Germany

Mission of the evangelist is to create a following for Avaya's Customer Engagement solutions, by motivating sales teams and channel partners to embrace the newest solutions, and for customers to become early adopters as well.► Working with our product management teams and our beta participants during new solutions testing► Developing programs for channel partners driving successful sales programs► Generating acceptance among our largest enterprise accounts across the world for our newest solutions based on benefits observed by betas and early adopters► Creating product and corporate marketing materials and delivering those messages to audiences across channels and geographies

Frankfurt Am Main Area, Germany

Managing Principal focused on developing programs for including digital customer touch-points into companies interactions. ► Created strategic approaches of including digital customer interactions at a cost efficient level ► Developed programs with clients on integrating their online and mobile customer expectations into their business processes► Created business plans on how to obtain funding and show results of integrated digital customer interaction programsAchievements:★ Demonstrated success in delivering strategic business communication consulting for global customers across EMEA & APAC★ Worked directly with executive management to develop change strategy★ Proven results in business development and solution up-sell★ Strong presentation, workshop and facilitation skills at both technical and business level

Frankfurt Am Main Area, Germany

Managing Principal and Social Media Lead developing communication strategies across all forms of real-time media. Social media entered main stream and companies needed to get control of it. ► Developed social media strategy consulting approach to customer interactions► Coordinated a global virtual team to deliver social media strategy development► Aligned those online, public customer experiences with the business realities► Created business solutions to the next-gen customer experience for corporations

Frankfurt Am Main Area, Germany

Principal Consultant for a new global consulting practice designed to identify tangible business results from adoption and integration of Avaya’s products into clients’ business processes.Strategic solution areas included:► Digital Media Strategy► Contact Center Optimization► Communications Road Mapping► Self Service Strategy and Cost TakeoutAchievements:★ Provided operational and strategic consulting to Avaya’s top clients.★ Delivered a new consulting model to optimize global support centers, reduce operating expense, and drive increased customer satisfaction.★ Drove the new strategy with complementary consulting capability to meet the business needs of large enterprise clients.

Frankfurt Am Main Area, Germany

Developed the initial business consulting organisation within Avaya in EMEA. As part of a virtual team we approached clients with a business outcome focus. Purpose was to demonstrate measurable business returns from their infrastructure investments.

Frankfurt Am Main Area, Germany

During this period I worked on three long term multi-channel contact center engagements which had me develop the expected business outcomes aligned with the clients' objectives. This then transformed into technology solutions and deployment plans which were followed through and managed until completion. These programs were across the globe with extended requirements in South-East Asia, China and the US.

Frankfurt Am Main Area, Germany

► Created virtual EMEA-wide consulting team consisting of 16 members► Coordinated the exchange of resources across the region► Generated synergies between the countries► Standardized methodologies and tools used► Organized the transfer of knowledge► Supported new countries in opening integration departments

Frankfurt Am Main Area, Germany

Developed services catalog and its marketing within the business. Recruited and managed team of consultants both in house and virtual. Responsible for forecasts, monthly and quarterly reports.

Frankfurt Am Main Area, Germany

Developed together with clients customer specific ACD solutions based on the Lucent applications.► Developed and deployed the first "follow the sun" contact center solution► Built first business consulting approach to designing contact center solutions using latest technologies from Lucent

Frankfurt Am Main Area, Germany

Worked with individual clients on developing the call center solutions their business requires. Developed PBX call flows, interactive voice response flows and specific reporting requirements.

Germany

Trained System Administrators, Supervisors and management on PBX and Call Center technologies. Both in classroom and on site training.

Germany

Developed and delivered intensive English language courses to technical and management personnel from the Bundespost. Business English as well as deep sea cable specific technology subjects were covered in 2 to 3 week courses.

Germersheim, Germany

Instructed English to first year students in the translation and interpretation branch of the university