Andrew Freson Email & Phone Number

Orlando, Florida Area

Inside sales for one of the largest distributors of building products in the United States.o Handle high volume of inbound/outbound calls providing product knowledge, pricing and logistics in a timely, professional manner.o Process customer purchase orders in SAP.o Document customer interactions in Salesforce.o Coordinate and assist Territory Managers.Provide daily reports in SAP and Excel to the sales territory. These include: o Margin discrepancies o Out of stock product lineso Routing of Primesource delivery trucks.

Orlando, Florida Area

Coordinate and assist 11 independent outside sales reps in the Eastern United States sales territory (850+ accounts).o Handle high volume of inbound/outbound calls, answer customer questions involving pricing, payment terms and quotes in a timely, professional manner.Up-sell & cross-sell product lines, accessories and services such as custom logos and personalization. Manual entry of ~150 sales orders daily equating to approximately $45K - $60K in sales.o Assist with the day-to-day operations and quality control of the order entry process utilizing QuickBooks.o Set up new accounts, establish customer credit terms and set up payment methods to facilitate future orders.o Resolved four months of backlog issues by pre-allocating incoming cargo shipments.o Created a standardized process to resolve future backlog issues.o Enhanced and documented order entry processes to reduce processing time of order entry.o Continuously enhancing my knowledge of the golf products by subscribing to industry blogs and websites.o Prep for upcoming trade shows including by not limited to: creating materials, give away items and demos of the products.

Orlando, Florida Area

o Compiled and verified current pricing information for 12 distribution centers.o Responsible for upkeep and pricing data in company database.o Communicated retail and promotional price changes to vendors.

Altamonte Springs, Florida

☞ Partner with distribution centers to ensure deliveries are on-time☞ Redesigned warehouse pallet configuration to better enable FIFO☞ Overhauled stocking procedures to remove pallets from the store floor prior to openingDirect and execute corporate Merchandising standards and support company Inventory initiatives.o Supervise Merchandising and Inventory staff. (3)o Manage approximately 8M of inventory annually.o Direct all employees in FIFO inventory stocking procedures.o Plan and implement plan-o-gram displays and promotional locations.o Ensure all products are correctly priced by matching purchase orders and invoices. Resolve any incorrect pricing issues, research and reconcile any missing or overdue deliveries.o Verify drive aisle stocking and pricing.Manage warehouse and coordinate all shipping and receiving.o Maintained the layout & space management of a 20,000sq foot warehouse.o Certified operator of Crown SC Forklift models.o Utilize SAP Inventory Management software to facilitate the monitoring of stock and shipments.o Perform daily cycle counts.o Ensure the accuracy of all shipping documentation.Assist with overall store management.o Provide back-up assistance to the Store Manager and the Assistant Store Manager by opening and closing the store as necessary.o Assist with supervision of all store employee’s as necessary.o Provide cash reconciliation daily at close of day.o Assist customers with a wide range of product lines.

Orlando, Florida

☞ Partnered with over 30 publishers and 14 distribution centers☞ Redesigned warehouse layout to maximize efficiency by 17% and eliminate shrink rate by 8%☞ Designed and implemented new cycle count procedures which resulted in improved productivity and reduced cost☞ Successfully managed the implementation of 3 pilot modular programs that were then implemented across the company☞ Developed strong partnerships with business staff and faculty and provided strategic counselDirected all aspects of day-to-day store operationso Managed a staff of 4 customer service representatives and 6 warehouse personnel o Collaborated with school admissions and business staff to coordinate activities such as sales and distribution.o Screened and hired sales and warehouse personnel and issue work assignments.o Supervised the assembly of modular programs’ equipment kits for monthly starts.o Performed cash and credit transaction reconciliation.o Maintained a high level of security to eliminate theft and employee shrink. Managed warehouse and coordinated all shipping and receiving.o Maintained the layout & space management of a 12,000sq foot warehouse.o Controlled inventory by utilizing an accurate forecasting process.o Performed by-weekly cycle counts and oversaw quarterly corporate inventories.o Managed cost effecting shipping policies through multiple shipping companies. o Supervised the packing, labeling, and segregation of products and supplies.o Gathered and maintained data relative to all shipping activities.Principal writer of Corporate Store Manager Handbooko Collaborated with fellow store managers and support staff on content.o Documented new procedures and updated all existing procedures to ensure accuracy.o Maintained Master copy and updated as needed.

Evansville, Indiana

☞ Primary writer for KitchenAid® and Thermador® Built-In and French Door Bottom Mount refrigerators☞ Secondary writer for Whirlpool®, Amana®, Inglis®, Inglis by Whirlpool®, Crosley®, Roper®, and Kenmore® Side-by-Side & Top Mount refrigerators☞ Assistant writer for Gladiator Garageworks® products☞ Completed over 120 pieces of literature (Composition, Editing, Proofreading, and Printing)☞ Consistently meets and often exceeds projects deadlines☞ Experienced in a variety of communications disciplines including employee communications and digital media☞ Assisted in planning and executing comprehensive communications plans and campaignsUtilized interviewing techniques, technical drawings, and data sheets to produce Whirlpool® Refrigeration Installation Instructions, Installation Sheets, Use & Care Guides, Feature Advertisements, Buy Guides, Cover Labels, and Service Sheets.o Collaborated with refrigeration engineers, codes engineers, marketing and legal departments to compose and write detailed product literature. o Interviewed plant engineers and department leaders to become familiar with product technologies and production methods. o Utilized engineering notes, drafts, and schematics to assist graphic artists with object diagrams and scale. Observed production, developmental, and experimental activities to determine operating procedure and detail. o Partnered with Corporate Safety Department to verify technical specifications and ensure subject material adheres to safety and hazard control policies. o Analyzed new developments in the refrigeration field to determine if revisions in previously published materials are needed. Collaborated with a partner company for translation of tri-lingual projects (English / Spanish / French). o Converted translated text and diagrams to appropriate style and format.

Evansville, Indiana

☞ Underwent ENTNAC (November 1992) and awarded Secret Security Clearance (December 1992) ☞ Earned 3rd highest graduation score, Signal Support Systems, United States Army Signal Center Fort Gordon, Georgia (February 1994)☞ Honorable discharge (June 2000)Assigned to Signal Support platoon, 1st Battalion, 163rd Field Artillery, 76th (Separate) Infantry Brigade. o Installed and maintained military radio communications equipment, including SINCGARS combat NET Radio systems. o Custodian of secure hardware for SINCGARS combat NET Radio systems. Troubleshooting and repair of Signal Support equipment and terminal devices. o Installing / operating / maintaining: designated radio equipment and data distribution systems. o Provided technical assistance and training for user owned and operated communications equipment. o Prepared maintenance and supply requests for unit level Signal Support. Operated and performed preventive maintenance checks and services (PMCS) on assigned vehicles and power generators. Performed shipping and receiving duties as the Prescribed Load List (PLL) Clerk for the Signal Support platoon.

Bs, English

 Dean’s List (October 1998, July 2000)

High School Diploma, General Studies

 Honor Roll (1992)

General Studies

 Honor Roll (1990, 1991)