Assistant To The Ceo/Loan Officer
Welcome Home Finance, Lp Nmls# 100806
Cranberry, Pa
Five Star Professional Inc. 2021 Rising Star Award Winner - awarded to the top five of seventeen thousand eligible mortgage professionals in PA (exemplary customer service, industry knowledge, product expertise, customer satisfaction and sales production).Working in a small, family owned business, I was able to individually care for each customer and coworker on a very personal level. I worked with clients from a ‘ground up approach’ determining their wants and needs, placing their personal success first and foremost. That teamwork cultivates trusting, honest relationships with customers and real estate agents/partners. I spent my every day educating, offering exceptional service, developing top-class lending solutions, and working together to help clients achieve homeownership. To determine housing needs - we defined a budget, ran cost-benefit analysis and developed each family their own acquisition plan (with handcrafted lending options). We evaluated creditworthiness, income, assets, and debt on the spot to create instant solutions based on what products and services best fit each customer.Once customers found a home, we became the beacon of communication and coordinator throughout the purchase process - from writing offers, reviewing sales agreements, processing files, to underwriting, through closing, move in, and loan transfer to GSE. This was an incredibly fast-paced environment where we had to work in a very timely manner, on demand, around the clock because real estate is extremely deadline driven, especially in a housing boom.I supported Business Development operations by generating corporate reports, assisting with each audit, compliance/HMDA reporting, coding & implementing automation within our software, writing company whitepapers, creating marketing materials, educating stakeholders, and communicating new guidelines, programs, laws, and regulations. I became proficient in banking software Encompass LOS, CRM, MercuryVMP (appraising), and MERS.