Andres F Rojas Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

• Reported directly to the Chief Commercial Officer and effectively led a global Customer Success team across the US, Canada, Spain, Mexico, Colombia, Argentina, Peru, Ecuador, and Chile, enhancing strategies for customer care, growth, and retention, and increasing the company's ARR to $40M.• Coordinated Delivery-to-BAU strategies for 18 enterprise customers in over 15 countries, substantially raised the company’s Net Promoter Score from 32 to 65 in one year, and consistently exceeded quarterly commercial targets by over 150%.• Implemented ASANA as key task management solution, elevating operational efficiency, and independently generated $3.7M in business in 2023, achieving 300% of sales goal with $1.5M hiring budget aimed at expanding team towards a $10M revenue target.• Enhanced customer engagement and NPS by 2X through weekly interactions and close collaboration with the data science team, focused on accelerating customer onboarding and integration.• Played a pivotal role in fraud prevention, helping a global financial institution stop approximately $30 million in fraud in 2023, which contributed to increasing customer satisfaction and retention rates to 98%.

Greater Atlanta Area

Greater Atlanta Area

• Provided executive leadership for a dynamic stay offering model in the hospitality industry, managing a $4M P & L and leading strategic initiatives for both domestic and international market expansion.• Assembled and directed a team of 45 associates across finance, sales, product strategy, business development, digital marketing, public relations, and customer experience, significantly boosting operational support and strategic execution.• Spearheaded business development, transforming the company from a local operation into a regional leader in Latam, expanding the partner network from 10 partners in 2 cities to over 1,000 in more than 25 cities.• Orchestrated the integration of local online payment solutions across multiple countries and currencies, ensuring compliance with various regulatory and tax codes, enhancing the company's global payment capabilities.• Drove digital transformation by integrating cloud-based enterprise solutions (CRM, ERP, MMC) into the company’s e-commerce platform, which improved the sales team's efficiency and increased the close rate from 30% to 90%.• Stepped in as CEO during a transitional period to reorganize the company, implementing substantial staff changes across departments.

Greater Atlanta Area

• Served as an executive leader in a B2B Fintech startup and established and led the Customer Success Team, deploying services for over $100M in transactions within the first 6 months, directly contributing to monthly client growth of approximately 110%.• Developed and implemented a Customer Health Index to monitor and enhance customer profitability, achieving a 30% improvement in profitability month-to-month and maintaining 100% client retention.• Implemented an AI-based integrated risk management and fraud prevention system that reduced client fraud by 80% and increased transaction acceptance rates by 40%.• Selected and implemented key CRM tools, including HubSpot and Asana, to manage sales and implementation pipelines effectively, supporting the rapid growth from 1 to 35 customers and facilitating over $100 million in transactions.• Played a pivotal role in building the company's implementations, delivery, and customer success teams, which was instrumental in the company's exponential growth and operational scaling.

Manchester, United Kingdom

• Engaged in new business development across key markets in the Americas, including the US, Canada, Mexico, Brazil, Chile, and Colombia, for a leading B2B and B2C Fintech company specializing in virtual payment solutions.• Designed and executed an innovative business and product development strategy that successfully penetrated the US, Mexico, and Brazil markets, generating $1.5M in year-over-year revenues.• Built global relationships with major credit card schemes such as Visa, MasterCard, and AMEX to strategically expand market reach.• Secured 10+ strategic partnerships valued at more than $100M, enhancing the company’s product offerings and market presence.• Played a key role in building the operational infrastructure in the U.S. and managed a robust network of partnerships to support sustained company growth and market expansion.

Greater Seattle Area

• Drove revenue growth and managed key client relationships for a $6.3B expense management SaaS company, excelling in complex sales contract negotiation and strategic partnership development with 500+ companies across North America and Latam.• Led a 2-year sales initiative that increased annual sales targets to $3M, surpassing quarterly goals and achieving $3.8M in YoY sales.• Forged 12 new strategic alliances with key decision-makers across banking, payment processing, credit cards, technology, and expense management sectors, significantly enhancing the company’s market presence and partnership network.

Greater Atlanta Area

• Served as Senior Director for a $14B Corporate Travel Technology company, defining strategic direction for technology and operations across 17 Latin American countries and ensuring integration with North America, EMEA, and APAC regions.• Expanded regional network from 3 to 17 countries through the design and implementation of 14 new strategic partnerships, significantly enhancing the company's presence and network.• Led 18-month re-engineering project in Brazil that improved all functional areas, resulting in a 55% increase in customer success rates, and spearheaded a 2-year initiative integrating flexible pricing inventory into a multi-source Point of Sale application, boosting product availability by 80%.• Played a pivotal role in securing technology service contracts with multinational corporations such as Bayer, Chevron, Merck, and others, leveraging expertise in SaaS solutions and AI technologies.• Managed and developed a multicultural team of 35, demonstrating significant progression from Manager to Senior Director.

Education record

Master Of Business Administration (M.B.A.), International Finance

Bachelor'S Degree, Electrical And Electronics Engineering