Established the ADIIS Group: Australasian Disability and Injury Insurance Services, to provide advice on scheme design and evaluation, strategy, financing, pricing and case management/dispute resolution in the disability and injury insurance sectors.

Administration of Northern Territory Motor Accidents Compensation (MAC) Scheme, including Claims Management Services. Oversight of Workers' Compensation Claims Management Services for the Territory Insurance Office (TIO), and Government Agencies on behalf of NT's Workplace Injury Solutions. Active in advice on road safety to improve health outcomes, as well as being a Steering Committee Member for DriveSafe NT Remote (an Indigenous driver education and licensing program, this program a finalist in the Australian Road Safety Awards in 2012),

Oversight of business intelligence, actuarial services, enterprise risk management, program management office and strategy & planning functions. The position also had oversight of TAC’s research investments and relationship management with the Institute of Safety Compensation and Recovery Research (ISCRR). The role involved proactive engagement at State and Federal Government level with respect to the design and prudential management of the proposed National Disability and Injury Insurance Schemes (NDIS & NIIS), including the development of insurance principles to underpin a future NDIS (now Disability Care Australia)

Oversight of the claims management and accounts processing functions, governance of the MAC fund and annual premium setting, designated person delegated by the Board to resolve appeals, and enhancing road-safety/scheme awareness amongst Indigenous and remote communities

Following the merger of the Suncorp and Promina Groups, reporting to the Group Executive Commercial Insurance Lines, oversight of the integration and rationalisation of the commercial line portfolios within GIO, Suncorp, AAMI and Vero.

Headed the Insurance & Superannuation Policy unit under the Economic and Financial Policy division. Immediate tasks included development of a fully funded insurance scheme to underwrite the State’s Medical Indemnity liability exposures, review of the Occupational Health and Safety (OHS) Act, identify liability saving opportunities within the State’s defined benefit superannuation schemes and progressing legislative change associated with tort-law-reform. The role was later expanded to provide shareholder and prudential oversight and policy development for all Victoria’s Public Financial Corporations. The role also assumed oversight of the Government’s Cash & Banking contract and member of Department of Treasury & Finance Balance Sheet Management Committee overseeing Treasury Corporation Vioria and the State’s debt structure.

Lead a change management program to transition Suncorp’s Qld CTP Insurance product from a regulated price environment to competitive premium filing. With Underwriting and P&L accountability, a key challenge was to influence sales of the CTP having regard to risk selection, requiring the development and maintenance of sound relationships with distribution channels, product management and the Qld Regulator. Following Suncorp’s acquisition of GIO, the role was expanded to assume underwriting and P&L responsibility for GIO’s NSW CTP portfolio with change management oversight to transition tele-sales/back-office service operations from NSW to Qld and Victoria.

Recruited to design and implement programs to reduce the incidence and severity of trauma on Victorian roads demonstrated through various initiatives such as: Driving Simulator Research, Speed Detection and Evidential Breathalyser Equipment and Screening Devices. Critical to success was engagement and contracting with MUARC [research] and Vic. Police [enforcement] to enable effective implementation/utilisation.Assumed responsibility for TAC’s corporate/business planning and presenting the plan to TAC Board and Government for acceptance, and quarterly performance reporting. The role was later expanded to incorporate benchmarking (Australian and international insurance organisations) to promote performance improvement through knowledge exchange seeking opportunities to enhance product and claims management processes