Drew Thomas Email & Phone Number

Naples, Fl, Us

Donex takes pride in being a leading global supplier of gasket materials, specializing in quality and sustainability for the past 30 years. With a commitment to excellence, we strive to provide our customers with the highest standard of products and services.

2020 - Services & Delivery Leaders Award for Top PerformanceResponsible for driving strategic priorities to support business needs in order to achieve retention targets and financial metrics. Ensure the consistent implementation of Service Delivery Excellence framework, through processes to achieve desired client engagement levels. Develop and deploy strategic initiatives which have a high impact on the client experience, quality assurance and operational efficiency. Coach and develop leaders to advance knowledge about organization priorities, online content and tools in order to continuously increase capabilities and drive improvement. Maintain strong internal partnerships to ensure close alignment and collaboration on retention and initiatives. Lead change management initiatives and ensure consistency in deployment and execution.

2018 - Top 10% Global PerformerResponsible for motivating Gartner's Canadian Executive Programs TCM team to achieve retention and growth goals while ensuring our clients are provided with a personalized, proactive, concierge-level service to help them leverage the most relevant Gartner resources proactively. Successfully implemented programs at team level geared towards improving client engagement with efficiency to drive retention and growth. Created and executed a client retention strategy that supported the requirements of Gartner's operating model and reinforced a team culture where learning and applying the best practices of top performing Service Associates was standard operating procedure. Provided effective coaching and guidance regarding associate performance with each team member and provided Career Planning and Development.

2017 - Top 5% Global PerformerThe Team Client Manager role follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment. Successfully worked to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business.

CoverMyMeds provided a fast-paced, dynamic startup environment. Reporting to one of the company’s co-founders, responsibilities included all sales activities, from lead generation through close for assigned pharmaceutical manufacturer clients. Though a “hunter” mindset was essential, it was crucial to work with the sales and support teams to maximize customer satisfaction, upsell opportunities, and long-term account retention. Successfully developed a database of qualified leads through referrals, telephone canvassing, trade conferences, direct mail, email, and networking while building, maintaining and providing progress on a robust pipeline of sales opportunities. Drive opportunities through the pipeline and help team close transactions to meet quota. Collaborated with CoverMyMed’s account management team to identify and pursue upsell and/or expansion opportunities with existing clients. Together with Principal, built forward annual sales forecast and track detailed activities, metrics, quotas and priorities. Created, developed and articulated to various stakeholder groups a complete understanding of pricing and proposal models.

Responsible for both client retention as well as growth through contract expansion and the introduction of new products and services in this field-based, direct sales role. Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s products and services. Quota responsibility of $800,000+ of contract value within a territory of major client accounts in the higher education space. Achieved mastery and consistent execution of Gartner’s sales methodology while focusing on account planning and territory management.

Responsible for developing and implementing a plan for maximizing net sales of diabetes products that aligned with direction from BIPI commercial leadership. Utilized product knowledge and demonstrated selling skills in order to influence targeted health care professionals to support the use of BIPI promoted diabetes products. Executed brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Established and maintained effective communication/cooperation/coordination with co-promotion partners and BIPI employees. Analyzed qualitative and quantitative territory information to optimize territory business plan and customer calls. Monitored local market conditions for changes that impact business. Developed plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs, and funds for in-office meals. Adjusts implementation plans on a regular basis (speaker mgmt., advocate development, etc.). Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization, and maintain account and customer records.

Responsible for developing and implementing effective territory planning and leveraging Sanofi resources effectively. Utilized effective selling techniques and marketing strategies to create and expand product understanding and appropriate patient identification. Developed and utilized a business plan aligned with marketing strategies through territory analysis, cross-functional collaboration and customer insights. Implemented business plans through leveraging all appropriate resources, both human and physical, with appropriate key customers.

Bachelor Of Science (Bs), Marketing

Activities and Societies: Sigma Alpha Mu

Education record