Andrew Gilbert Email & Phone Number

Seattle, Washington, United States

Bellevue, Washington, United States

Bellevue, Washington, United States

Lead initiatives to improve organizational performance, e.g., new technology, process improvements, and governance. Train and mentor team on analysis, organizational change management, and project management practices.• Overhaul and mature customer insights program, including designing and automating a new survey and introducing more advanced statistical analyses, leading to a quadrupled response rate and identification of key satisfaction drivers.• Lead selection of new technology platform to improve delivery of pre-construction services to PSE customers.

Seattle & Portland

Managed a team of project managers and analysts delivering technology and process improvement initiatives and a portfolio of system implementations, process analyses, analytics projects, and product launches.• Built portfolio management, project management and analysis capabilities and established governance frameworks.• Coached team through and led adoption of enterprise agility efforts within the department, including driving technology adoption, re-engineering processes, and defining new roles.

Portland, Oregon

Senior business analyst for product teams focused on product reporting capabilities. Leader of business analyses for internal technology and process improvement projects.• Collaborated with stakeholders across the organization to understand their needs, drive consensus on how to meet them, and deliver the identified changes in enterprise systems and products.• Led efforts to operationalize a new product, developing financial reporting, updating customer support processes, and establishing sales pipelines.• Drove a major reporting effort that required enterprise-wide collaboration and consensus, a significant data model change impacting most of the product and resolved significant technical debt.

Portland, Oregon Area

Contract position (via ACS Pro Staffing) as the Senior Business Analyst for BPA’s IT Project Management Office.• Established and implemented standards for business analysis for a team of 14 analysts, including business case development, analysis approaches, and requirements documentation.• Successfully overhauled the BPA system development lifecycle (SDLC), developing a robust, user-friendly, and comprehensive set of processes to guide IT project managers.• Matured IT PMO portfolio management by improving and standardizing business cases for proposed projects, formalizing prioritization criteria, and re-designing evaluation processes.

Portland, Oregon & Vancouver, Washington

Contract position (via Ensoftek) supporting capital IT projects. Analyzed business needs to develop software specifications for $1-10 million IT projects. Subject matter included sales processes, field maintenance, electrical engineering studies, and hydrology simulations. Projects included custom software development, an analytics platform, commercial product implementation, and process improvement efforts.• Developed project documentation and requirements, including analysis approaches, business requirements, use cases/user stories, functional requirements, process models, and data models.• Rescued an analysis effort on a twice-failed project that dramatically improved transmission sales management processes.• Led analysis effort of a team of 4 analysts, including managing analysis tasks, on a $10M project to automate electrical engineering studies, successfully delivering a complete set of requirements for highly technical processes.

San Francisco, California, United States

Implemented insurance broker management systems, including analysis, deployment, configuration, and customization.• Developed custom reports and stored procedures using SSRS and T-SQL.• Analyzed client workflows to develop requirements specifications and test plans.• Converted client data from legacy systems and platforms.

Portland, Oregon Metropolitan Area

• Contract position (with Meridian Technology Group)• Managed security access groups.

Arlington, Virginia, United States

Contract supporting the U.S. Army at Headquarters, Department of the Army (HQDA).• Developed software requirements for business applications, including elicitation, documentation, process flow modeling, use cases, data models, and test plans.• Projects included custom development, system implementation, and process improvements.• Coordinated projects of 2-4 developers building applications supporting a variety of HQDA organizations and processes, e.g., scheduling official photographs and tracking responses to Congressional communications.• Led agency-wide SharePoint implementation, including project planning, infrastructure design, installation, configuration, administration, site design, and training.

Washington Dc-Baltimore Area

• Contract positions for the Defense Threat Reduction Agency (DTRA) and Defense Information Systems Agency (DISA).• Conducted software testing and quality assurance for software development efforts.• Maintained hardware/software configurations supporting multiple testing environments.

Springfield, Virginia, United States

• Managed IT systems for 40 user office, including support for national sales force.• Managed implementation and deployment of Microsoft Great Plains/Dynamics enterprise resource planning application; including installation, customization, and training,• Created and employed sales and managerial reporting systems using DI-Diver data-analysis tool, Excel, Access and Crystal Reports,• Provided help desk support on issues ranging from O/S and MS Office to networking.

Master Of Arts - Ma, Industrial And Organizational Psychology

Master Of Science - Ms, Management Information Systems

Bachelor Of Arts - Ba, Anthropology