Andrew Naylor Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Miami, Fl, Us

Miami, Fl, Us

Chicago, Illinois, Us

Manage comprehensive operations for a department with 20 Buildings and 4300+ residents on two Campuses.• Train, supervise, and evaluate a leadership team of an Assistant Director for Residence Services and Programming, Assistant Director for Facilities, two Assignments Coordinators, and the departmental Budget Manager.• Coordinate the opening of LEED certified San Francisco residence hall with the Institute for Environmental Sustainability.• Develop three-year plan for capital fund expenditures.• Manage security and access control for the department.Implement and provide oversight for the departmental occupancy management plan.• Collaborate with Director on developing a occupancy strategy that has resulted in a net increase of 6% returning residents for fall 2014.• Meet diverse housing needs for Department of Athletics, Honors program, Disability Services and summer conference groups. • Coordinate comprehensive reapplication and returning room selection marketing plan.• Develop an automated occupancy report for the University Cabinet with the Director and Information Technology Services team.Oversee departmental daily budgetary operations. • Collaborate on annual planning with Divisional Leadership on a revenue budget of over $35+ million. • Directly manage $700,000+ budget for facilities operations. • Manage budgets for capital expenditures and renovations.• Serve as departmental purchaser for all major purchases. • Provide leadership on external vendor contracts including laundry services and furniture contracts. Oversee and manage summer programs in residence halls for department. • Establish summer housing rates in collaboration with Director and Divisional Budget Manager. • Collaborate with Conference Services on housing inventory for conference program.• Work with two summer residential academic programs. • Facilitate with campus facilities leadership a summer maintenance schedule for 1800+ rooms/apartments.

Chicago, Illinois, Us

Managed facilities operations for a department with over 19 buildings and 4000+ residents on two campuses. • Oversaw construction of two new buildings and three major renovations totaling over $100 million for department and 1000 Beds. • Coordinated the decommissioning of four buildings in conjunction with campus facilities management. • Managed all minor renovations including bathroom renovations and fire sprinklers installations. • Participated and manage with architects, project managers and construction contractors all renovation and construction projects for Residence Life. • Executed the day-to-day maintenance of the residence halls with campus facilities management leadership.• Collaborated with Director on long-term facility master plan development and implementation. Facilitated the opening and closing logistics for residence halls on both campuses. • Planned and executed fall opening process that received a 96% satisfaction rating from parents and students.• Consulted with University Marketing and Communications on award winning move-in manual. • Developed electronic room condition report process with operations staff and Information Technology Services. Provided leadership for departmental sustainability efforts. • Implemented recycling program and development of recycling signage in residence halls. • Coordinated water bottle fill station installation in residence halls facilities. • Collaboratively taught Green Learning Community seminar class with campus Coordinator of Sustainability.• Co-led an alternative break immersion trip focused on sustainability for Ministry Department.

Cincinnati, Ohio, Us

Bethesda, Md, Us

• Managed day-to-day guest services operations for a 206 room hotel.• Managed two departments, Housekeeping and Front Office.• Increased Guest Satisfaction Survey scores by 2% in seven months.• Improved Service Quality scores by 3% in seven months.• Increased Front Office Labor productivity by 10% decreasing hotel costs.• Developed one-on-one relationships with frequent guests to meet guest needs.• Directed and developed a new Front Office Manager, supervised 3 managers.• Quickly learned technical skills for the position while achieving business results.

Cincinnati, Ohio, Us

• Managed day-to-day operations and staffing of a housing office with 3000+ annual customers. • Served on planning committee and developed operational timeline for opening of two facilities. • Developed and managed annual undergraduate housing revenue budget of $16 million (2007/08 fiscal year) in collaboration with Director of Housing & Food Services. • Provided market and financial analysis, detailed revenue projections, and staffing plans. • Created operational efficiencies in revenue generation and cost reduction while maintaining 92% annualized occupancy during a time of significant competition. • Collaborated to develop new residential meal plan options, resulting in a 14% increase in customer participation.• Provided direction and support for department information technology systems and marketing.• Designed and implemented new online self-service functions for improved customer service. • Served as Director of Housing & Food Services in Director's absence.

Kansas City, Mo, Us

• Managed day-to day operations in a 583-unit complex with 800 student and non-student residents. • Selected, trained, and supervised 3 full-time office staff, 13 paraprofessional student staff, and 4 custodial staff. • Worked with Director of Residential Life and Business Coordinator on contract development and operational procedures. • Facilitated apartment assignment process. • Prepared bid requests for contract services during make-ready process for unoccupied apartments. • Scheduled make-ready process with campus facilities staff for over 200 apartments during summer break and for apartment maintenance and upkeep. • Collaborated with Director and Business Coordinator on budget planning and rate increases for presentation to Board of Curators. Supervised collection and booking of $2.5 million in revenue. • Managed maintenance renovation budget in excess of $400,000. • Served as Director of Residential Life in Director’s absence.

M.S., Counseling/College Student Personnel Work - Administration

B.S., Business Administration - Management