Andy Granger Email & Phone Number

Chanhassen, Mn, Us

Chanhassen, Mn, Us

Eden Prairie, Mn, Us

- Performed Windows-based platform builds utilizing existing Symantec Ghost imaging and deployment server.- Provided day-to-day platform support for Radiologists.- Served as Tier-3 escalation point for Help Desk Radiologist support issues.- Led a team project which required contacting 26 different Internet Service Providers nationwide on behalf of ~200 Radiologists—each of whom had at least two ISP accounts—to make changes to these accounts; completed this project on time.

Us

- Designed the specification, build process, and support methodology for a new Mac-based Radiologist reading/dictation platform as the company transitioned its Radiology practice away from its legacy Windows-based reading platform.- During design of the Mac platform, was able to realize a reduction in deployment cap-ex from ~$17,000 per seat down to ~$3,500, in part by utilizing many free open source software products.- Designed and built Mac OS X Server system utilizing free open-source DeployStudio multicast imaging and deployment software.- Performed system build and shipping functions during deployment of the new Mac platform.- Served as Tier-3 escalation point for Help Desk Radiologist support issues.- Created and maintained platform build and support training materials.

- Provided on-site and remote services to customers, including: new equipment setup; software installation; data migration; wired and wireless network setup; hardware, software and network troubleshooting; data recovery; hardware upgrades; customer training and education.- Performed setup & support of Apple Mac OS X Server (on Mac mini, Mac Pro, & Xserve), configuration of server-based services including: DNS, OpenDirectory (both standalone and integrated with Microsoft ActiveDirectory), AFP & SMB file sharing, FTP, POP/IMAP/SMTP, Apache 2.0, CalDAV, CardDAV, XMPP, L2TP (IPSec) & PPTP VPNs, etc., as well as integration of Mac, Windows and smartphone clients with those servers.- Implemented and supported integration of Mac clients into Windows/Exchange Server environments.- Currently hold Mac OS X Help Desk certification.

- Provided in-house repair services for customer Macs, whether covered by the AppleCare Protection Plan (APP) or out-of-warranty—determined nature of failure and ordered Apple service parts where necessary via Apple’s Global Service Exchange (GSX), consistently ensuring high numbers through Apple’s Service Excellence program.- Prepared and packaged customer laptops for shipment to Apple Repair Depot locations when more than one service part was required for an in-warranty repair.- Performed data backup and recovery services, repair on out-of-warranty iPods, and data migration from customers’ older Macs or Windows PCs to new Macs.- Maintained current inventory of service parts.- Performed triage and check-in on customer machines brought in for service.- Maintained good communication to customers regarding status throughout the repair process.

As Managing Agent:- Provided Business Continuity/Disaster Recovery planning.- Managed on-site consultant staff.- Performed on-site client assessment and data collection.- Performed research and data modeling for advanced client deliverables.- Strong customer liaison skills.- Maintained document revision currency.- Managed initial and ongoing development of company website, and created, edited and updated digital media assets used in print, online and in live presentations.As Technical Director:- Responsible for setup and maintenance of computer systems used for Consulting Practice and production of digital video and audio for BAM’s Entertainment Media arm.- Managed multiple projects for the organization, consistently delivering on time and under budget.- Worked closely with production and editorial staff to guarantee smooth operation of all shooting, recording and editorial aspects of production.- Performed digital media encoding for content delivery via Web, DVD, DV tape, and Digital Beta tape.- Consistently ensured data integrity of all digital media assets through regular backup cycles, rotating backup media to secure off-site location.- Provided end-user support for all consultant, production and intern staff, ensuring all users have concurrent application software and OS revisions, everyone is able to print regardless of OS platform, and performed hardware and software troubleshooting.- Helped maintain operational integrity of all production-related hardware, including computer systems, cameras, lighting, electrical, communications, and practical effects/props.

- Responsible for the day-to-day servicing of major corporate clients.- Applied best practices to deliver a wide range of solutions.- Implemented Windows solutions on Macs, either via dual-boot or virtualization.- Constantly drove sales through high customer satisfaction and deep, on-the-spot knowledge of systems and peripherals.- Relied upon as the in-house expert of all things Mac.

- Co-founded a local, independent coffee house in a historic neighborhood in downtown Indianapolis, IN.- Designed, built and maintained 100Base-Tx Ethernet & 802.11b/g WiFi network for Internet café.- Installed and maintained Mac OS X Server-based file/web/mail server.- Serviced and administered all Mac OS X machines.- Assured customers’ laptops successfully got online regardless of OS — Mac OS 9 & X, Windows, and Linux.- Designed and built shop’s website using XHTML, CSS2, PHP scripting & MySQL database back-end.

- Consistently assured on-time delivery, and significantly reduced lead times for internationally-circulated weekly newspaper.- Performed troubleshooting tasks as necessary.- Resolved font corruption issues.- Answered graphic file format questions, and assisted with pre-flighting final PDF files for publication.- Assisted with monthly conversion of final print layout to website.

- Provided up-and-running support to all systems used for creation and publication of monthly newspapers.- Implemented solutions for data backup and cross-platform graphic file data exchange.- Assisted with pre-flighting final PDF files for publication.- Worked closely with design department, providing technical assistance with ad creation utilizing Adobe Illustrator and Photoshop.

Ben Lomond, Ca, Us

- Provided redesign & build services for company’s public website, utilizing JSP scripting & live, web-connected IBM DB2 database back-end.- Maintained database schema to ensure proper website functionality.- Worked with outside graphic designers on customer site design projects.- Worked closely with in-house Java & ASP developers on various projects, including company’s intranet.- Ensured data integrity across servers and desktop systems utilizing Tivoli Storage Manager.

Chicago, Illinois, Us

- Managed and administered 500 end users in a mixed Mac/Windows desktop environment in the Corporate Benefits and Legal departments.- Maintained various Microsoft Windows NT 4.0, IIS, Exchange & Sun and HP/UX server systems in controlled-environment machine room.- Administered ArcServe data backup system to ensure data integrity and 99.999% system uptime.- Provided 24x7 on call activities, monitoring and maintaining mission-critical systems.

Bloomington, Indiana, Us

- Supervised removal of outdated NeXT systems and subsequent installation of Macintosh systems.- Provided end-user support for faculty office and student lab machines.- Installed and maintained Windows NT 4.0 Server providing file services to Macintosh client machines.- Managed network backups of both clients and server.

Bloomington, Indiana, Us

- Advised students, faculty and staff regarding academic computer purchases.- Performed advanced troubleshooting and provided end-user support by appointment.- Additionally provided on-site troubleshooting and support to campus faculty and administrative staff.- Managed various teams of junior consultants, supervising troubleshooting activities.

Cupertino, California, Us

- Acted on behalf of the Company in resolving disputes between customers and Apple Authorized Service Providers.- Assisted customers who sought repair or replacement of defective equipment.

Education record

High School Diploma