Manage all aspects of customer relationships for a portfolio of accounts, including a leading global financial services company and a leading insurance firm, to drive customer engagement, satisfaction, and growth. ● Drive account planning and growth activities from South America to Europe to Asia Pac● Lead cross-functional teams to implement account needs and projects

Strategic marketing, global operations, and business transformation consulting practice focused on helping clients improve operating effectiveness and efficiency as well as develop and scale new strategic opportunities.Accenture. 3 Year Engagement.Recruited to support the launch of a suite of location-based big data analytics and measurement services with a leading wireless carrier.● Structured customer engagements to test and prove the product’s vision and value in the market, delivered customer guidance and pilot findings to guide the product and go-to-market roadmap.● Managed pilot operations and built compelling case studies based on the findings.● Designed and stood up the unit’s Client Services organization to support customer base.● Public Sector Channel Strategy. Led expansion of an analytics program to the client’s public sector to determined new targeting opportunities through budget analysis, look alike and propensity modeling.Cerberus Capital Management. Invited on 3 Distinct Projects.Supported acquisition due diligence and strategic assessments, including a full review of Bell Canada’s residential business unit to identify risks, opportunities to develop a plan to unlock value.● Interviewed key executive management teams of the target, managed investment bankers, legal resources, staffing specialists and third-party analysts to determine operational enhancement opportunities.● Developed executable 5-year restructuring business plan to feed into the investment thesis.National Industries for the Blind Assessed innovative methods to identify new lines of business, either through grants, acquisition, joint development or partnerships.CIBTOversaw new product development and launches, website redesign, visa and passport requirement documents, and the development and management of standardized operating procedures.

Developed and implemented channel strategies and sales enablement programs to improve global channel performance in the large multi-national enterprise and government markets.● Launched new global sales account management and engagement program responsible for 1000 named multi-national customers delivering $1.2 billion of annual revenue. The program included separate compensation structure with account teams in the U.S., Europe, Asia and Latin America.● Created design for new inside sales channel to support the lower end of enterprise market segment with a cost structure in line with customer revenue and value. ● Led strategy to align the global sales and service organizations around consistent customer treatments, including creating segmentation model focused on customer complexity levels and overall value metrics.

Established marketing and business objectives and operating strategies for the Mass Markets business unit, with direct responsibility for $500M of annual revenue secured though end-user cost recovery charges and fees.● Served as marketing’s interface with all company legal organizations to both guide advocacy and manage the impact of new regulations and/or lawsuit settlements on the core business. ● Managed the creation of quarterly business review documents, business unit and industry white papers, annual leadership meeting material and numerous board presentations; ensured key strategic business objectives, messaging and practices were expressed clearly in all internal and external communications. ● Developed revenue and cost action plans with executive leaders to address any issues identified in the regular business review process to assess unit performance against the operating plan.● Managed partner relationship and compliance activities for new worldwide software telephony product introduced in partnership with Microsoft. Service available throughout the United States and 10 countries, supported in 8 languages and 3 currencies. ● Represented business unit on a senior executive team responsible for securing government support for acquisition by Verizon Communications Inc.

Directed all in-state long distance product enhancements, marketing campaigns and pricing strategies for consumer and small business customers which drove a 160% increase of local long distance customers in 2000 and delivered 20% of total domestic minutes. ● Directed team responsible for tracking competitive market activities, including advertising content and spending, product structure and pricing, acquisition offer value.● Represented marketing organization on the task force to gain government support for a merger with Sprint.

Analyzed international promotion pricing requests, worked with international marketing to formulate competitive responses that both satisfied market positioning concerns and remained within the international promotion budget. Coordinated federal tariff filings for the Consumer unit; ensured the marketing, finance, legal and billing groups approved and could support all tariff changes; worked with the marketing and sales organizations to interpret competitive changes.

Managed a team of six legal assistants during all aspects of trial preparation and throughout a complex three-month trial, key responsibilities included discovery, witness preparation, focus groups, trial exhibits and office relocation across country.