Experienced senior manager with extensive success in the areas of Business Process Re-engineering, Programme Management, Software Implementation and Development, Change Management, Operational Efficiency and Organisational Transformation.Intelligent, customer-obsessed individual who comprehends Customer Operations, Supply Chain and Sales Support, from strategic direction to detailed operational activities.Personally ambitious, a strong leader within a team environment and recognised by executives as someone that can be entrusted with the delivery of key initiatives, programmes and targets.Strong history of delivering significant improvements in operating costs whilst also improving customer experience and service levels.