Andrew Gribovsky Email & Phone Number

King City, On, Ca

Greater Toronto Area, Canada

o Manage a team of Technical Specialist professionalso Plan, develop, and implement services to meet the organization's business needso Source and test new products and services for potential implementationo Provide technical expertise and guidance to team memberso Ensure that technical support projects are completed on time and within budgeto Develop and maintain relationships with vendors and service providerso Source and purchase technical hardware according to business needso Monitor and evaluate the performance of the Technical Specialist teamo Monitor and maintain key business platforms including CRM, alarm automation, VMS, IT infrastructure, etc.o Create and manage budgets for projectso Develop and implement policies and procedures for technical service operationso Provide technical support to users and customerso Stay up-to-date with emerging trends and technologies in the security and monitoring industry

Greater Toronto Area, Canada

* Manage the entire lifecycle of specific projects, ranging from coordinating install strategic planning initiatives to tactical activities such as materials, technicians and tech support, service, site visits, sales representatives and client meetings and relations* Establish and deliver mechanisms for tracking project progress and reporting to all stakeholders via communication channels* Perform site visits for new installations and existing systems* Develop and maintain relationships with appropriate site contacts and personnel* Liaise with Sales Representatives to ensure all site requirements are met* Plan new installations, revamps, additions, and removals* Ensure any on-site service is performed in a timely manner* Procure high-value equipment to be used for jobs* Coordinate with Builders to have appropriate equipment prepared* Ensure the supplies needed for Builders and Technicians are stocked* Coordinate with the Project Coordinator to have jobs scheduled appropriately for technicians* Manage assigned Technicians and project coordinators, including schedules, payroll, training and development* Organize technicians into suitable workgroups and guide the teams throughout their efforts to produce deliverables according to specifications* Identify and resolve conflicts within project teams and associate work; create contingency plans to mitigate risk.* Ensure vehicles are in compliance with safety and CVOR and well-kept and maintained* Perform Performance reviews, disciplinary actions, and Health and Safety Reports for assigned Technicians and Project Coordinator* Ensure all customer needs/requests are satisfied through appropriate staff and/or departments* Adhere to established workflows* Work collaboratively with fellow Project Managers and Project Coordinators

Mississauga, Ontario, Canada

- Manage Tech Support department.- Manage Customer Service department.- Develop effective communication platforms for clients and staff.- Monitor and measure client satisfaction.- Manage Zendesk CRM and continually evolve platform implementation.- Manage various services used to deliver exceptional customer service.- Offer advice to clients on services and products.- Deal with client requests and troubleshoot problems.- Assist with Command Centre needs.- Assist with IT related needs.

Mississauga, Ontario, Canada

- Lead on Zendesk services- Manage Internet portals and execution- Manage Tech Support team- Manage Zendesk software by entering, retrieving and/or manipulating data within the database- Assist clients with account set ups- Assist clients with application access- Manage all client needs and services- Respond and Resolve to client concerns- Respond to staff enquiries, redirect, and handle situations- Assist with Command Centre needs- Assist with IT related needs

Toronto, Canada Area

• Prospect and research businesses with the goal of setting appointments with senior decision makers• Research target accounts and help create the required story to generate new business • Customize presentations for clients/agencies, providing most effective information to drive budgets• Provide regular sponsorship updates and manage internal team communications and pipeline reporting in order to achieve agreed upon goals/targets• Liaise with the rest of event management team including Operations, Marketing and external agencies to ensure successful completion of sponsorship program• Manage numerous projects with different completion deadlines• Oversee in conjunction with the operations team, the coordination and execution (fulfillment) of on-site operational elements including, but not limited to, product sampling, signage, program advertising, etc.• Serve as on-site contact at shows for all sponsors during events• Complete proof of performance reports following each event• Participate in special projects and duties as assigned

Toronto, Canada Area

 Achieve weekly, monthly and annual sales goals and targets Consistently follow sales plan with focus on sourcing new business for pipeline Maintain required activity levels including outbound telephone calls and following up on inbound leads to qualify enough new business to generate sales  Develop new business via telephone and mass communication such as email and socialmedia and identify appropriate prospects Research and understand the industry Ability to develop and maintain relationships with exhibitors, while ensuring customer satisfaction and promoting good customer service Through use of our consumer research understand our customer demographic and use this information to help our exhibitors do a better job reaching their customers Continuously strive to improve performance and skills sets through training, educational opportunities, etc. Constantly seek out leads for potential exhibitors from every possible source such as advertisers in other media, internet sources, competitive shows, association members, etc. Constantly build and maintain database by funneling leads through the pipeline Join relevant professional associations, regularly attend meetings and network with their membership Attend all appropriate competitive shows/events and follow-up on leads immediately Source local sponsorship leads where feasible Understand our Features, Operations Marketing/Promotional Plan and utilize this information in the sales process. Wiling to contribute to these areas as required. Assist with the of the move-in/move-out of the show as required

Toronto, Canada Area

Sales / AR• Process payments and invoices, email sales confirmations and provide back up to finance• Maintain accurate records of current shows and customer files in Expocad• Filing and ensure exhibitor contract binders up to date.• Update sales contracts and rate plan/payment schedules and any additional sales forms when required• Accounts Receivable – invoice and process payments, place collection calls, send notices and ensure all accounts are paid in full as per schedule and manage pre-authorized payments where necessary.• Update AR report with Show Managers required.Assist with marketing mailings, pulling lists and coordinating mailings/emails if required.Assist with Renewals both pre-show and onsite. Ensure renewal cheques are processed in a timely fashion both pre/during and post show Show Operations / Show Site• Assist with maintaining show office at show sites through move-in, show and move-out.• Manage meals and ordering of meals for show teams.• Assist with execution of corporate ticket program. assist temp with order forms, calls and additional tracking.• Assist Show Management Team with special projects when required Office Support• General reception duties including answering office line, mail, filing, storage, answering door, ordering office supplies (kitchen, stationary, etc)• Coordinate of office events (business planning, team meetings, etc.)• Secure and schedule travel arrangements for team when necessary• Copy, code and file office related invoices and send to accounting• Complete Show Managers Expense Reports• Assist show managers with filing of cost tracker and other documents as required• Execute mass mailings as required throughout the show cycle

Vaughan, Ontario

• Managing and organizing installers.• Maintaining daily schedule.• Client relations (personal meetings, quoting jobs).• Installing, finishing, and programing security and audio/visual installations.• Rough in wiring for new construction projects.• Handling of employee payroll.• Creation and dispersal of invoices.• Company website creation and maintenance.• Research and development of new software and applications.• Creation and maintenance of databases for company records.

Charlottetown, Pei

* Accountable to ensure all customer inquiries are handled promptly and professionally.* Assist team members with any customer inquires with prompt and accurate solutions ensuring customer satisfaction.* Ensuring client program objectives are achieved and/or exceeded.* Coach team member to success in all support, service and sales objectives.* Identify program trends and offer ideas for continuous improvements to service delivery.* Communicate effectively with team members to realize employee satisfaction.* Ensures a professional, neat, clean, safe and positive environment for all team members.* Daily, weekly, and monthly reporting on team objectives/results.* Organize and facilitate customer accounts as directed.* Supervise and build positive team relationships with all those on the assigned team.* Develop an excellent understanding the needs of the clients’ customers and work closely each team member to ensure they are met.

Computer Programmer Analyst Diploma, Computer Information Systems, 76.78%

Ontario Secondary School Diploma