Andrew Griffith Email & Phone Number

Accenture, Grand Canal Square, Dublin

• Providing onsite help desk technical support to employees for mobile (Android/iOS) and application support on Windows 10• Replacing hardware as well as doing break/fixes• In charge of the PC upgrade program from FY19 – present, upgrading over 900 laptops• Asset management, such as performing daily asset audits and receiving new stock.• Looked after the provisioning and deploying of 80 laptops in one week for employees of a new acquisition• Troubleshooting and remediating user’s compliance issues by performing the relative updates needed• Responsible for contacting and upgrading over 80 users with outdated TPM chipsets and completing 95% of these which was significantly higher to results in other regions for the same project

Linkedin Emea Head Office, Gardiner House , Wilton Plaza, Wilton Place, Dublin

• Provided onsite help desk technical support to employees • Helped with the move of hardware and equipment during the office move(involved doing 400+ desk setups over a weekend)• Managed and troubleshooted multiple computer and mobile platforms: Mac, Windows, Android and iOS • Managed users accounts and access to different groups using Active Directory• Provided advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word, processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications related to LinkedIn apps• Managed and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops)• Helped support video conference equipment during/before events held onsite• Troubleshooting of local and networked printers, including multi-functional copiers• Identified and implemented innovative solutions to resolve customer issues

Google

• Hardware Installation• Hardware repair and preventive maintenance• User support and troubleshooting• Inventory and asset management for the client's corporate IT equipment• Support of multiple systems for corporate users such as workstations, tablet computers, LCD's, printers and a wide range of video conferencing equipment and systemss• Install new hardware• Sent to South Korea for 7 weeks to train a new tech• Covered as a tech in the Google Hamburg office• Responsible for auditing other techs tickets and tasks

Hanover Quay, Dublin

• Prepare laptops for new employees• Install new hardware• Setup desks with IT equipment• Record IT accessories and assets

Ndrc, Crane St, Dublin 8

• Helped develop the company's web application using Ruby(Ruby on Rails) and JavaScript• Worked on the re-skinning of the company's web application front-end using HTML, CSS & JavaScript

Dunshaughlin, Co.Meath

• Created a website for one of the company’s products using HTML, CSS & Javascript• Installed new software and hardware across different machines• Replaced old PC parts• Entered customer details into the database• Sent out invoices to outstanding payments

Ashbourne, Co.Meath

• Served customers and worked on the till taking in payments and making orders• Store room duties, locating products and delivering them to the checkout• Took in deliveries regularly and put them into their location• Checked deliveries against orders on the database system

Bsc (Hons) Computing Science, 2.1

Software Systems & Assembly Lang Programming, Research & Communication Skills, Programming & Info Processing, Mathematics for Computing.

Higher Diploma In Web Technologies, 2.1

Intro to Computing & Web Technologies, Client Side Web Technologies, Server Side Web Technologies, Web Application Development, Rich.