Andrew Rowe Email & Phone Number

Manchester, England, United Kingdom

• Built an ITIL aligned global Service Action Management tool to provide a consistent way of account management, with the ability to produce a real-time standardised service improvement plans ~600 accounts.• Developed a Customer Experience Review tool to highlight accounts that need additional support from operational areas of the business or from executive board members. • Constructed a service and account contacts database to produce customer satisfaction, major incident and crisis… Show more • Built an ITIL aligned global Service Action Management tool to provide a consistent way of account management, with the ability to produce a real-time standardised service improvement plans ~600 accounts.• Developed a Customer Experience Review tool to highlight accounts that need additional support from operational areas of the business or from executive board members. • Constructed a service and account contacts database to produce customer satisfaction, major incident and crisis management reporting.• Created a Network Costing Tool to compare competitors bid costs for the VPN product.• Provided a business partnering role to gather and deliver customer reporting improvements.• Adapted and modified existing applications to incorporate the additional Vodafone data and users.• Dealt with data quality and security issues for MI portal applications.• Maintained and enhanced a Business Objects report repository ~400 reports. Show less

• Developed a secure centralised MI portal to house bespoke reporting applications ~1600 users.• Constructed a Debt management tool that resulted in UK debt in query being reduced by ~£40m.• Built a Customer Deal Tool to manage sales opportunities through the various stages of negotiation. • Produced an application to enable the validation and payment of sales commissions ~350 QBHs.• Created an online revenue forecasting model using sales pipeline numbers and user defined… Show more • Developed a secure centralised MI portal to house bespoke reporting applications ~1600 users.• Constructed a Debt management tool that resulted in UK debt in query being reduced by ~£40m.• Built a Customer Deal Tool to manage sales opportunities through the various stages of negotiation. • Produced an application to enable the validation and payment of sales commissions ~350 QBHs.• Created an online revenue forecasting model using sales pipeline numbers and user defined variables.• Assembled an interactive KPI reporting dashboard solution for senior management.• Migrated applications built in SQL Server 2000 into SQL Server 2008.• ColdFusion Webserver administration. Show less

• Designed and built a secure intranet site for the Business Planning and Product Management communities.• Constructed interactive on-line reports for database entry and database querying.• Developed an on-line administrative area to keep track of actions and issues within the team, as well as a project planning tool and web site usage report.• SQL Server 2000 database administration.• Created stored procedures for automating the daily backups and ETL tasks.• Built excel… Show more • Designed and built a secure intranet site for the Business Planning and Product Management communities.• Constructed interactive on-line reports for database entry and database querying.• Developed an on-line administrative area to keep track of actions and issues within the team, as well as a project planning tool and web site usage report.• SQL Server 2000 database administration.• Created stored procedures for automating the daily backups and ETL tasks.• Built excel macros to automate the construction of monthly reporting packs. Show less

• Analysed data trends and customer questionnaires to advise management in ways of improving customer service levels. • Created meaningful questionnaires and reports to allow for root cause analysis to be conducted.• Produced reports and LWIs to ensure the company aligned to the standards required by the UK telecommunications regulator OFTEL.• Built a data warehouse and the ETL scripts needed to store historical customer data.

Bournemouth, United Kingdom

• Recorded, analysed and reported on live radar data for use in airport studies. • Developed and wrote Visual Basic ETL scripts to aid in the storage of pilot data.• Built a Microsoft Access database to manipulate and analyse data to produce management reports.

Boston, Massachusetts Usa

• Provided accurate customer behavioural information based on user website activity through the use of URL cookies. • Worked with internal teams to build websites that met the reporting requirements of customers. • Designed and delivered external customer reporting using Microsoft products.

Bachelor Of Arts (Ba), Mathematics And Statistics

Activities and Societies: Boston University Soccer Team

A-Levels, Mathematics, Physics And Business Studies