Andrew Gruden Email & Phone Number

Cincinnati, Oh, Us

Leading Portfolio Management team to transform Western & Southern’s approach to Strategic Planning by shifting from Annual occurrences to a Continual Planning approach. Working with Sr. Leaders and their staffs to ensure alignment between business strategy and executional efforts within IT.

Cincinnati, Oh, Us

Leads Program/Project Management group within the PMO through our vision that We Move W&S Forward. Provides a great customer experience through partnerships with our internal customers/teams in order to contribute to them reaching their business objectives. Oversees governance of new initiatives for both strategic and operational portfolios against annual plans. Holds the team accountable for the delivery of business outcomes through strategic program/projects by managing risks, issues, changes, and vendors. Aligns and deploys talent to optimize our execution. Seeks out and executes on portfolio synergies to deliver greater business value with the same means. Product Owner of ServiceNow SPM (formerly ITBM) module and member of the ServiceNow SPM Product Advisory Council. Embraces Operational Excellence to continually improve our delivery. Creates an engaged workforce by enabling our associates to build their talents through a growth mindset approach to provide an ideal place for a career.

Cincinnati, Oh, Us

Served as a respected member of the PMO’s project management leadership which delivers the organization’s strategic IT programs/projects. Contributed to project delivery strategy through engagement in annual planning cycles. Ensured delivery of projects managed by direct reports meet scope, quality, on-time delivery, budget, and client satisfaction expectations. Was principally responsible for Technology Business Management platforms, project manager resourcing, and project management educational program, including the ServiceNow ITBM module. Engaged in continuous improvement for the PMO and drives to create a high performing team.

North Mankato, Mn, Us

Leader of project management team responsible for delivery of client solutions with a focus of quality, on-time delivery, budget, and client satisfaction. Duties extend into improvements with our Implementations team, the Technology group, Sales and Operations to find and implement strategic improvements to processes and systems to improve quality, deliver solutions faster, reduce costs and grow customer satisfaction.Supports Sales in the creation of Statements of Work and Master Services agreements and is final approver of technical scope documents and related costs. Believes my success is only through the success of my team. Engages with them weekly to mentor through challenges, share best practices and tracks adherence to our implementation processes. Holds monthly meetings for the team that accomplishes the following 3 goals: a critical thinking exercise related to their role, review of goals and provides the latest metrics and training related to the implementation process/continuous improvement initiative.In 2016, rebuilt Implementation Project Management approach including redesign of our program requirements document, introduced new tools for meetings and project plans that focus on Critical Path Tasks to provide a higher quality set of services to our clients. Established close-out reports as a mandatory component of all Implementation projects. Began Continuous Improvement initiative that relies on the data collected through Client Survey’s and Close-Out Reports to identify deficiencies within Implementations and Operations and is responsible to lead change to address them.Created custom financial and performance reporting to unlock insights and areas of improvement for senior management including c-suite. Owns initiative to select and implement PPM software package.Engages at Taylor Communications as co-leader for the Battle of the Businesses team for Special Olympics, a Blood donor, and a member of the Emergency Response Team.

North Mankato, Mn, Us

Ensured that our client’s business needs around unique workflows were met through custom web applications to generate highly complex documents and communications for print or electronic delivery. Responsible for all aspects of the software life cycle, including planning, analysis, design, implementation, and maintenance. Applied my background in database/software development and project management to effectively and efficiently deliver the needed solutions to clients.Oversaw solutions that serve UnitedHealth Group, Prudential Financial, Liberty Mutual, Lincoln Financial Group and Priority Health.Served as a leader for the Dynamic Communications Team and implemented ways to improve the operations of the team as a whole. Put into practice tools and processes for resource planning as well as tracking the sales pipeline.

Cincinnati, Oh, Us

Led a team of project managers for the delivery of $4MM of client marketing services. Implemented changes in company-wide project management practices for client programs to improve quality and profitability of projects. Focused on improvements in project estimation/budgeting which led to net income growth from 2.5% to 7.5%. Assisted Account Executives on value-add sale of services to clients. Contributed to the development and implementation of strategic initiatives focusing on continued business growth. Involved with yearly planning sessions and on-going weekly executive team meetings where goal progress was reviewed. Launched employee training and recognition program to enhance employee skills.

Cincinnati, Oh, Us

Established security policies and procedures to protect Direct Options’ clients’ data from outside threats. Supervised both physical and electronic access to Direct Options’ resources. Guided company-wide effort to obtain SOC2 Audit of Security Controls. Developed Disaster Recovery plan and twice conducted a Disaster Recovery exercise at a cold site to bring company systems to an operational level from backups.

Cincinnati, Oh, Us

Utilizing market research on consumer energy consumption and behaviors, innovated ways to model energy use for residential and commercial properties. Developed proprietary modeling techniques to breakdown energy use within a home or business and could measure change energy consumption behaviors after removing the impact of weather. Ensured consumer facing information and data about energy consumption was current and accurate.

Cincinnati, Oh, Us

Initiated and directed Development Group, which designed and built the flagship SE3D and ESP applications and programs. Experience with SQL and ASP.NET with C# provided technical expertise and helped establish stronger development practices across the organization. Directed internal training program to help Direct Options employees become Microsoft Certified Professionals, and Direct Options to be recognized as a Microsoft Certified Partner with a Silver Data Platform competency.

Miamisburg, Ohio, Us

Managed two operating divisions with nine employees and revenue of $2.5MM. Focused on making major improvements including workflow and process redesign, account penetration, and new account acquisition. Won yearly $1.3MM contract with Fortune 500 company.

Miamisburg, Ohio, Us

Responsible for company’s technical direction. Managed network administrator. For Fulfillment division, shortened the invoice creation process from 30 days to 3 days to increase cash flow. Designed batch process to support “Produce on Demand” print service that supported $12k in revenue a month. Customized e-commerce software package to meet special needs of clients.

Dayton, Oh, Us

Developed system requirements for custom built MIS systems for various departments. Utilized multiple technologies including ASP.NET, XML Web Services, Microsoft Access, and SQL Server to create custom applications. Migrated legacy systems through the use of ETL techniques into third party software packages.

Mba, Information Management

Bachelor’S Degree, Bs, Computer Information Systems