Andrew Hafner Email & Phone Number

Syracuse, New York Area

• Troubleshoot and solve ISP related network connectivity issues• Help configure new ISP email accounts or new dial up accounts• Log tickets to database and deploy repair department• Wrote and maintained protocol and resource documentation• Maintain customer database integrity• Maintain multiple postfix email servers• Find and disable infected user accounts• Train employees and provide guidance• Shift lead and supervisor• Proficient with OTRS and Elations• Proficient with Active Directory• Proficient with Asterisk IP PBX• Wrote multiple Asterisk based IVRs• Manage and maintain multiple Calix E7-2 Fiber Networks

Oswego, New York

• Complete overhaul and redesign of site• Migrated to WordPress Content Management System• Migrated DNS Server to Web Server for centralization and easier management• Maintain security• Create and maintain regular site backups• Maintain and update site content

Oswego, New York

• Troubleshoot and solve computer related problems via telephone• Software repair of Windows and Apple operating systems• Handle walk-in issues and log issues into database• Dorm room service preparing student's initial connection to ResNet service• Dorm room testing of phone and network jacks, as well as cable tv signal strength

Hannibal, New York

• Assisted in major network upgrade• Rewired and reconfigured network from dial-up to DSL

Hannibal, New York

• Maintained computer workstation functionality• Maintained network activity• Installed and maintained security software

Master Of Arts (Ma), Human Computer Interaction, 3.60

Activities and Societies: Treasurer for ASSIS&T, Vice President for ASSIS&T

Bachelor Of Science (Bs), Computer And Information Sciences, General, 3.2

Activities and Societies: Grader for Computer Sciences 101, Teacher's Assistant for Computer Sciences 101 Lab, DJ for WNYO, CSEM Scholarship