Andrew Halperin Email & Phone Number

• Technical Product Management: Led successfully the design, development and product strategy of a customer experience management system. Aggregated current and legacy data sources into a single system with over 10M customer contacts and response data records. Managed the integration of 3rd party tools as well as in house development for a cohesive system solution. Turned high level concepts and architecture into an operational system used company-wide. • Process Design: Developed comprehensive software and hardware testing methodologies for Cisco’s telephony portfolio. Augmented process to integrate test automation that reduced manual testing 70% and decreased customer found defects. • Quality Management: Audited implemented quality standards (ISO9000 & IS9001) for Cisco engineering organizations. Provided guidance to BU for best practices and audit preparation ensuring compliance for ISO activities. Effectively led several product groups’ internal ISO audit preparation for a successful external audit.• Analytics: Provided detailed business analytics (customer listening) for enterprise and service provider executive leadership team. Designed dashboards and presentation visualizations for Cisco’s sales teams that enabled strategic and tactical changes for business goals.

Listed skills include Agile Methodologies, Agile Project Management, Project Management, Data Analysis, and 43 others.