Refurbished Cisco Expert

Managed all incoming technology related calls for over 2700 agents, transferred calls to appropriate employee, and/or answered any and all questions.Maintained multiple company websites and domains, including the company's proprietary website, utilized by all active staff and off-site realtors. General technology support for all company equipment and managed all vendor related information.Data entry and data management through Microsoft Office programs such as Excel, Word, and PowerPoint. Creating and editing of signs, banners, websites, ect. Set up for Outlook, company based email system, smart phone/Blackberry applications. Performed filing and member management.Instructed new franchise owners on initial set up of their own individual proprietary sites, including social media websites, if applicable. Familiar with regulations in regards to HUD homes.Assisted CEO, Vice President, and Director of Strategic Growth with any special assignments handed down and daily duties.

Hired to open and operate the busy, downtown restaurant with annual volume of $2 million per year, including contracting with The Georgia World Congress Center, Centennial Olympic Park, and America's Mart.Managed of all aspects of the business including staffing, training, product control, profit/loss control, inventory, budgeting, marketing, and product development.Created new policies and procedures that have been implemented and maintained since opening day. Hired and trained all staff, managed Payroll through ADP.In four months, was able to successfully open the restaurant, partner with "Levy Restaurants" of Georgia World Congress Center, and hand off to the owner

Responsible for accommodating business transient customers & families traveling on a daily/weekly basis.Act as a vital part of leadership team for one of the top performing Marriott Hotels in North America. Hotel of the Year 2004-2006.Well versed in payroll administration which encompasses time adjustments, payroll preparation, and distribution of checks.Ample experience in inbound/outbound calls, exceeding in customer relations.Achieved Leader of the Quarter, Associate of the Month (3 times in 5 years), and ascertained multiple Service Excellence Awards