- 1st IT Hire for rapidly growing start-up in the Clinical Health Research industry.- Migrated IT MSP provider in 3 months, supporting a broad array of SaaS services spanning Risk Management, Procurement/Provisioning and corporate policy and training documentation- Developing sustainable CIS Framework for security policy architecture with a plan for future SOC2 certification- Managing growth from 50 to 100 employees and maintaining site infrastructure at a half-dozen locations nation-wide and growing. - Deployed various employee experience improvements through onboarding/offboarding automation, AI assisted documentation creation, and a variety of Gartner leading software solutions for a cloud-first environment with industry leading solutions

- Responsible for all Corporate IT Operations of +500 international employees in a hybrid-work environment, managing a team of 6 covering Infrastructure, Helpdesk, and application specialists- Designed and implemented a full Okta migration, including federation of O365, SalesForce, NetSuite, Atlassian and over 50+ apps leveraging SCIM/SAML and self-developed Okta workflows for fully automated attribute syncing- Deployed MDM solutions (JAMF/Intune) to all company devices, with associated conditional access and security policies configured to automate onboarding/offboarding as well as securing endpoint access to corporate network- Redesign and launch of the corporate intranet site (Sharepoint), including reorganization of site data and organization to segregate data and streamline employee wiki resources for ease of access and oversight- Led efforts to migrate company assets and on-prem devices from an acquisition to achieve a fully cloud-based footprint (no on-prem servers) via AzureAD/Okta and various SaaS services

- 1st IT Hire for start-up to build out all corporate and infrastructure IT services to support a 100% remote workforce including a distributed call center- SSO integrated all core services with JIT provisioning for key services and devices- Developed and deployed a fully SaaS suite of services anchored in Google Workspace with no physical infrastructure/dependencies including fully automated employee IT onboarding with MDM ‘zero-touch’ solutions and dynamic learning content modules- Developed and deployed cloud-based service desk with functions for HR/IT/Compliance, including form-fed direct SDLC bug/feature/story requests for staff and contractors to participate in platform growth- Designed fleet of iOS devices for nationwide with real-time policies to modify available content to contractors/kiosks in remote locations to form feed user content directly into the platform with embedded cost and security controls

- Oversee all Infrastructure and Corporate operations and support for an international employee base across 7 remote office and HQ locations- Manage a global team of technical resources, including system/network/DB administration engineers and Helpdesk techniciansNotable Achievements- Developed and deployed service desk solution (Zendesk) to optimize order and procurement fulfillment, including designing workflows, SLA policies, and various service portal functions to accommodate for business needs- Built-out new company Intranet site using SharePoint/Teams/OneDrive for a collaborative platform, including integration to various internal business functions- Planned and deployed worldwide MFA (Duo) and MDM (MaaS360) deployment, including documentation and training- Instituted new software development issue tracking system (JIRA/ServiceDesk) to provide a customer portal for submitting and tracking software development issues (bugs/features) across a broad employee base- Re-launched various internal tools which had been underutilized (SharePoint, Teams, SfB, etc.) and paired with workshops and tutorials published through various communication channels- Coordinated with upper management to develop and review GDPR policies and prep for SOC2 gap assessment- Collaborated with Finance to document and forecast plan for IT costs/projects with monthly check-ins to monitor OpEX spend- Led PoC effort to identify a cloud-based replacement solution for physical appliances to enhance remote video monitoring for remote security access for international client sites- Planning Co-lo migration effort, integrating new technologies to enable a public/private cloud environment with geo-redundancy via AWS/VMware working with multiple VARs

- Responsible for 24x7x365 operations and support of multi-OS, highly virtualized security focused SaaS platform. - Managed a global team of technical resources, including system/network administration and Helpdesk. - Performed systematic overhaul of all operational processes, instituting new SLA standards, creating/migrating to new workflows (JIRA) including incident and change management, and dual outage notification solutions/workflows- Audited running expenses and ran annual OpEx/CapEx budgets at 20% cost savings year-over-year in a growth year while maintaining proportional headcount and project initiatives- Managed project of top-down infrastructure hardware overhaul and re-architecture, including Layer2/3 devices and storage/server arrays- Instituted new hardware lifecycle management strategy and capacity planning- Coordinated with InfoSec to develop SOC2 compliance policies and procedures- AWS cost management and forecasting, as well as capacity planning for hybrid solutions

- Promoted from Lead System Administrator/GameOps Manager/Senior Manager of Ops over several years and key acquisitions from Atari and Perfect World from Cryptic Studios- Worked directly with internal and 3rd party game development studios (Cryptic, Runic Games, Stairway Games, Hardsuit/Zombie labs, etc.) to publish and maintain titles operationally- Led project to revamp the PWE website and standardize updates, as well as integrate the ARC launcher into all supported PWE titles- Managed departments of anywhere from 10 to 20 global employees including helpdesk system/DB administration, and network engineering roles- Responsible for all customer facing environments hosted in 3 remote datacenters in the US and Europe for 24x7 'follow-the-sun' coverage- Coordinating with international teams in Europe and China for cost effective practices in infrastructure deployments and provisioning- Leading project initiatives to institute ITIL-based change/release management between stakeholders in various departments- Leading projects to perform major rebuild of production infrastructure, including web,DB, and network segments in all locations- Creating and implementing SOX and PCI policies and procedures for timely remediation for new and existing environments- Leading high visibility corporate initiatives, including Exchange/Domain migrations, IDC contract negotiations, and general capacity and budget planning for COGS- Travel to Boston,Amsterdam,London,Moscow, and Beijing for various project initiatives and cross-training

- Promoted after acquisition of Veritas- 24/7 Global production and internal Appworx application support and administration for job automation and control- Technical lead for the team supporting back-end application support 24/7/365- Implemented and supported BA/Developer scripts (shell,batch,perl,sql queries) in Appworx to automate tasks to deliver business critical data- Assisted in Appworx application upgrade, including agent installation, script testing, and account creation/auditing- Led project utilizing VM Ware technology to implement a Security Compliant solution for all Appworx application environments- Worked with various Operations teams (Network, Firewall, DBA, UNIX, etc.) to support ongoing issues and ensure timely delivery and resolution- Attended daily Operations report conference call with +20 managers/SysAdmins to discuss daily issues and troubleshoot persistent failuresAt Veritas ----- 24/7 Global network and application monitoring of production level systems as well as related network devices- International remote backup administration for over 30 locations, as well as local tape management for all production/critical systems using Veritas NetBackup/Backup Exec- Assisted in integration from Veritas to Symantec, including providing document creation/migration and projects with alternate NOC to consolidate responsibilities and increase visibility and productivity of both teams- Implemented numerous ‘Best Practices’ procedures to provide uniform support across all shifts- Coordinated daily with international support teams to provide consistent support with high visibility to upper management- Created daily Backup reports for upper management to track all backups for HQ and all remote locations; worked with remote site admins to resolve issues- Hosted daily conference calls with admins/managers from all production operations teams to review and discuss ongoing incidents and outages

- 24/7 Global production and internal network and application monitoring and support of Unix(Solaris)/Win2k/NT/XP systems- 2nd level desktop support troubleshooting (TCP/IP, VPN, Application installation/ configuration, etc.)- Perform daily on-site data center backups as well as shipping/receiving and order tracking- Assist in conversion to outsourced network monitoring solution (IBM - Virtela)- Utilized various monitoring/administrative apps such as NetView, Sitescope, SAP, Cisco ACS,Novell Netware, and various applications

-24/7 Global production and internal network and application monitoring and support-Assistiing in implementation of new Front Line Services (FLS) Helpdesk team, providing 'follow the sun' unix/dba/neteng/helpdesk support from US, Uk, and Australia- Assisting in implementation/troubleshooting of new Remedy instance

- NOC 24/7 network operations center monitoring production level network and internal corporate network via on-site/off-site routers and switches (Bandwidth util., latency, etc.)- Performed diagnostics/troubleshooting on remote systems (Unix/Linux/NT) via console access; provided escalation, ticket tracking, and support management for site activity- Projects included international customer support, domain tracking, and various dept. improvement initiatives- Provided on-site / on-call training for contract employees- Assisted in two key integration projects providing documentation and server monitoring migration (Altavista / Overture)- Performed various daily site enhancement tasks such as crawl support, content management, and inter-departmental project management