Andrew Heitz Email & Phone Number

Chesterfield, Missouri, United States

- Review incoming client files for inconsistences, analyze historical data for insight when inconsistencies are identified, and confirm system data meet proper data requirements.- Review sensitive output data for client reporting requirements for correct parsing, research data errors, and final output matches the raw data outline from original.- Document updated quality check procedures when new tools and changes are implemented for ongoing system automation integration.- Implemented standard and custom quality check for automation tags for system reporting and second day auditing.- Headed up internal user system access audit for monthly review checks to limit unnecessary PII access for industry requirements and compliance.

Bloomington/Normal, Illinois Area

- Manage client on-boarding projects for Surgery, Clinical, and Vision organizations.- Build project plans based on client goals and share status updates directly from project plan.- Maintain weekly status communication/calls, direct data gathering initiatives with client, lead configuration of client project site, and handle product data uploads.- Coordinate training efforts for software onboarding on inventory management tools and e-procurement, as well as experience with WalkMe as a training option.

Springfield, Illinois Area

- Develop document/form framework for generation through use of Thunderhead Smart Communications software/web application to specifications, outlined through requirements guidelines from Business Analyst.- Develop proof of concept documents/forms to test features or changes to project scope within Agile environment under direction of Scrum Master and Product Owners.- Perform team peer reviews for code checking and requirements review for Author team members; create release notes for Quality Assurance team for testing audits.- Test sample data against document/form generation as precursor to hand off to Quality Assurance team; fix any issues that arise after testing phase.

Springfield, Illinois Area

- Developed policy processing report generation tools for daily, weekly, and monthly reporting output; created just under 100 separate tools for ease of use for policy processing units, promoting paperless efforts and giving unit managers access to more accurate monthly metrics for reporting purposes.- Identified and overhauled process to handle Texas Insurance Checking required reporting, taking manual process review due to system limitations down from minimum of one week of checking and file corrections to automated reporting and next step file generation to minutes for output.- Assisted Security Admin unit to review, document, and audit divisional employee accesses and system given entitlements; handled requests for additional accesses from unit managers as needed.- Identified opportunity to improve employee processing times by developing pre-generated or variable data notes for policy processing record keeping within Mainframe system environment.

Springfield, Illinois Area

- Processed client billing changes within Mainframe system; handled sensitive personal client, banking, and policy information.- Researched and documented process to annual undeliverable/customer enchantments process.- Reviewed client auto reinstatement processes in preparation of updates to standard operating procedure documentation and updated processing change forms for ease of use.

Springfield Area, Illinois

- Sorted and assigned client correspondence received through online and interoffice mail queues.- Maintained correspondence tracking sheet for reporting purposes.- Created and maintained mailing packets for second request, missing new-car application signatures.

Springfield, Illinois Area

- Assisted in planning and headed up cleanup effort of Microsoft SharePoint archive/libraries in preparation of company Intranet migration and rerelease.- Maintained verification entries for break/fix reports for Microsoft SharePoint migration.- Tasked with creating schedule for IT project to migrate company sales agents and licensed producers nationwide to Windows 7; created document to convert computer inventory report into an easier to read report to speed up scheduling effort.

Springfield, Illinois Area

- Assist existing members and potential customers in questions and equipment demonstrations.- Lead daily tours to interested customers and explain culture behind Planet Fitness and sell the benefits of the gym.- Manage nightly cash close-outs and assist in daily checks.

Springfield, Illinois Area

- Reviewed home loan documentation for missing home loan/home refinancing data or pages of document packet.- Researched issues associated with missing data/pages and apply documentation codes for Underwriting and approval teams.- Input necessary applicant and property from home loan documentation into AS400 software for processing.

Springfield, Illinois Area

- Maintained and organized contract file system for third-party pharmacy benefit manager (PBM) within home office.- Performed regular liabilities insurance and pharmacy credential audits for DEA, state, and pharmacy licenses to maintain compliance as dictated by PBM contracts.- Contacted PBM on behalf of pharmacies when inquiries regarding availability for new contract is requested.

Springfield, Illinois Area

- Set up and maintained name brand and generic prescription medicine products within Mainframe item listing system.- Performed regular audits of product line pricing, material, and item specification data to maintain compliance against received vendor data.- Brought onboard to assist in consolidating data entry and pricing processes across company to fall in line with Master Data compliance standards.

Mount Sterling, Il

- Manage and maintain 80+ vendor lines for vendor pricing, product specifications, and customer pricing.- Set up new product information within standard turnaround time-frame according to company guidelines and customer expectations.- Maintain deviated pricing and customer and buying group specific promotions.- Audit supplier line data such as case weight, supplier freight allowance, cost offset calculations, and vendor pricing structures for both customers and Dot Foods.

Mount Sterling, Il

- Build stable, accurate pallet loads for shipment through the use of RF unit, pick ticket, and receiving documentation.- Read and understand product descriptions for accurate material picks.- Consistently meet established company production and service level standards.- Safely and efficiently use warehouse material handling equipment.

Bachelor'S Degree, Communication

Associate'S Degree, Science, Business