Andrew Hicks, Pmp, Mba Email & Phone Number

Salt Lake City Metropolitan Area

Greater Salt Lake City Area

Responsible for several digital channels for the industry-leading cloudcontact center software. This includes overseeing the integrations of channels though acquisitions, natively built from the ground up, and integrations delivered though third party partnerships.Research requirements for customer needs including pricing and market competition; Build and deliver on roadmaps for enterprise level customers; deliver new features and functionality in controlled releases managing beta customers and general availability.As product owner I manage the backlog in Jira and collaborate in Scrum agile activities for multiple development teams, domestic and international. Work with the product launch and marketing teams to support go-to-market activities and supply training and documentation for new features. Help in transforming the company's platform utilizing modern microservices-based architecture to meet our current and future enterprise needs.

• Responsible for all express, time sensitive corporate development projects at NICE inContact, including intake, prioritization, planning, execution, delivery, and coordination with business stakeholders.• Oversee large and small projects across the entire organization IT, MIS, R&D, PS, UX, including implementations, marketing, and saleso Primary Project Lead on $1M+, 10k hours cross-discipline effort to introduce a customer self-service ordering portal.o Moved all 300+ R&D employees from individual role security to group permissions, coordinating with internal security and trust departments, Engineering management, and team leads.o Lead a cross-team initiative to review and redesign all business process for known issue and bug tracking, communication, and reporting to customers.• Responsible for financial analysis of major projects during and after project completion, including vendor cost, incremental revenue, resources consumed, and overall ROI.• Serve as program manager for the Express Program to successfully deliver continuous value to the business by prioritizing and completing small key business requests every sprint• Coordinated with resources located in Salt Lake City, Columbus, New Jersey, San Francisco Cochabamba Bolivia, Telavi Israel, Pune India

Greater Salt Lake City Area

• Oversee custom built tablet enclosure projects from initial client contact to product delivery for projects ranging from $25 thousand to $1 million• Design solutions tailored to client needs to ensure overall product owner and client satisfaction with cost and usability• Collaborate with internal and external teams, including sales, engineers, designers, manufacturers, quality assurance, and others• Manage communications, timelines, scope, and budgets• Manage relations across a complex vendor network including all levels of the supply chain• Provide status updates and reports to management

Logan Utah

Responsible for planning out Computer hardware and software upgrades, tasks include the following. •Work with owner and Manager to ensure all needs are met •Plan and recommend short and long term suggestions •Communicate risks associated with different options •Minimize effects of down time •Implement approved upgrades according to budget and schedule

- lead a team responsible for promoting customers service- General intermediary for 6000 or more visitors daily - Central contact for special events and parties to ensure customer satisfaction - Employee Scheduling- Conflict Resolution

Mba

B.S., Business