Andre Whitter Email & Phone Number

Atlanta, Georgia, United States

-Reproduce client issues to determine root causation and develop long-term solutions-Assess client issues and anticipate needs through clear communication and support-Collaborate with support team members of all levels to deliver high-level client care-Support learning and development of self and teammates through facilitating lunch and learns-Identify and file bug reports within Jira-Test new features and products for QA purposes and provide thoughtful feedback to developers-Implementation of client app integrations -API testing and troubleshooting

Atlanta, Georgia, United States - Remote

-Recognize trends of user experience in MailChimp website builder-Provide user support in domain connection- Report trends of customer experience within the MailChimp mobile application- Monitor and respond to user comments within iOS App Store and Google Play Store - Troubleshoot MailChimp mobile application across operating systems and compatible devices-Supply troubleshooting initiatives to effectively and efficiently support user experience-Maintain above average ticket metrics-Advocate for customer needs-Provide application feedback on user experience to developers-Empower user to develop and support self-experience within the application-Enhance team environment via fellow agent support -Complete analysis of problem to determine appropriate course of action -Identify trends in user concerns in order to combat future issues

Remote

-Empathize with clients while providing effective troubleshooting during stressful situations-Provide clients with quick and effective home networking support -Develop solutions to client issues-Create tickets for customer calls to better assist with customer issues