Andrew Hodkinson Email & Phone Number

Altrincham, Greater Manchester

Over 3,000 users in the UK, Europe, US and Canada rely on Aquarium products and support services to manage their entire business process and customer journey.The Aquarium Support Team are here to answer the first-line “…how do I” questions and also to advise, guide and recommend clients on new, different and innovative ways of working in order to get 110% from their Aquarium system.Using the latest web based management reporting, all Aquarium support calls are individually triaged, and automatically passed to the most suitable Aquarium support engineer. Support calls are completed swiftly, professionally and within agreed client SLA’s.Having an in depth knowledge and extensive experience of working with regulated companies allows the support team to prioritise the most important compliance issues. Being Microsoft, Cisco and Rackspace partners gives my team unrivalled access to the very latest data and technologiesPersonally reporting directly to the Operations Director, the Aquarium Support Team forms the backbone of the company….and that of its clients.

Managing internal and external client support departments and a range of in-house and third party legal applications across multiple platforms. Delivering client and web based data solutions for regulated SRA, CLC and MOJ firms.A key member of the management team, reporting to senior partners, directors and stakeholders.

Territorial business development executive, supporting the complex technical needs of new and existing clients across England and Wales. Entering competitive tendering sales environments, articulating objectively features and benefits of company solutions.Building strong, sustainable and professional relationships with small and medium sized law firms.

Adding value to a range of products and services installed within clients sites. An overview knowledge of legal applications, hardware, software and third party solutions.Understanding clients requirements, offering support and highlighting potential issues.

Installing, configuring and supporting a range of client platforms to host the Quill suite of applications - including Novell Netware, SCO UNIX, Windows PC and Server operating systems. Specialising in network cabling, data backup, server upgrades and business continuity.

Level 5, Managment Studies

Level 3, Information Technology

Gcse, All Of Them