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Delivering consistent client support services for the Aquarium suite of applications in accordance with SLAs to professional service firms in the UK, Europe and US.Offering impartial technical advice, support and direction to the insurance, legal and financial sectors. Understanding established internal operating practices and procedures. Delivering pragmatic technical and commercial solutions based upon detailed vertical market expertise. Assisting businesses define operating and management processes, improving efficiencies, compliancy and risk management. Showing clear ROI at all levels. Building process trigger points to satisfy internal and external SLA’s and regulatory compliancy.Developing and maintaining professional relationships.
Aquarium Software Limited
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Client Support ManagerAquarium Software Limited Apr 2013 - PresentAltrincham, Greater ManchesterOver 3,000 users in the UK, Europe, US and Canada rely on Aquarium products and support services to manage their entire business process and customer journey.The Aquarium Support Team are here to answer the first-line “…how do I” questions and also to advise, guide and recommend clients on new, different and innovative ways of working in order to get 110% from their Aquarium system.Using the latest web based management reporting, all Aquarium support calls are individually triaged, and automatically passed to the most suitable Aquarium support engineer. Support calls are completed swiftly, professionally and within agreed client SLA’s.Having an in depth knowledge and extensive experience of working with regulated companies allows the support team to prioritise the most important compliance issues. Being Microsoft, Cisco and Rackspace partners gives my team unrivalled access to the very latest data and technologiesPersonally reporting directly to the Operations Director, the Aquarium Support Team forms the backbone of the company….and that of its clients.
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Client Services ManagerQuill Pinpoint Oct 2008 - Apr 2013Managing internal and external client support departments and a range of in-house and third party legal applications across multiple platforms. Delivering client and web based data solutions for regulated SRA, CLC and MOJ firms.A key member of the management team, reporting to senior partners, directors and stakeholders. -
Business Development ExecutiveQuill Pinpoint Jan 2005 - Oct 2008Territorial business development executive, supporting the complex technical needs of new and existing clients across England and Wales. Entering competitive tendering sales environments, articulating objectively features and benefits of company solutions.Building strong, sustainable and professional relationships with small and medium sized law firms.
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Client Account ManagerQuill Pinpoint Aug 2003 - Jan 2005Adding value to a range of products and services installed within clients sites. An overview knowledge of legal applications, hardware, software and third party solutions.Understanding clients requirements, offering support and highlighting potential issues.
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Technical Installations EngineerQuill Computer Systems Jul 1998 - Aug 2003Installing, configuring and supporting a range of client platforms to host the Quill suite of applications - including Novell Netware, SCO UNIX, Windows PC and Server operating systems. Specialising in network cabling, data backup, server upgrades and business continuity.
Andrew Hodkinson Skills
Andrew Hodkinson Education Details
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The Manchester CollegeManagment Studies -
The Manchester CollegeInformation Technology
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Two Trees High SchoolAll Of Them
Frequently Asked Questions about Andrew Hodkinson
What company does Andrew Hodkinson work for?
Andrew Hodkinson works for Aquarium Software Limited
What is Andrew Hodkinson's role at the current company?
Andrew Hodkinson's current role is Client Support Manager at Aquarium Software Limited.
What is Andrew Hodkinson's email address?
Andrew Hodkinson's email address is an****@****l.co.uk
What is Andrew Hodkinson's direct phone number?
Andrew Hodkinson's direct phone number is +4480078*****
What schools did Andrew Hodkinson attend?
Andrew Hodkinson attended The Manchester College, The Manchester College, Two Trees High School.
What are some of Andrew Hodkinson's interests?
Andrew Hodkinson has interest in Gadget Tech, Travelling, Snowboarding, Gaming, Films, Motorbikes.
What skills is Andrew Hodkinson known for?
Andrew Hodkinson has skills like Cloud Computing, New Business Development, Document Management, Project Management, Strategic Planning, Software Development, Negotiation, Outsourcing, Practice Management, Legal Software, Payroll, Bookkeeping.
Who are Andrew Hodkinson's colleagues?
Andrew Hodkinson's colleagues are James Radford, Mark Colonnese.
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Andrew Hodkinson
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