Drew Holman Email and Phone Number

Executive Director of Business Systems for the application security market leader Black Duck Software, formerly known as Software Integrity Group and newly carved out of Synopsys, Inc. by Francisco Partners and Clearlake Capital Group. • Responsible for managing global development, support, and development operations teams that support Black Duck's core business systems (CRM, ERP, CPQ, Data Lake, etc).• Key contributor in facilitating a smooth separation from Synopsys in a private equity acquisition.• Implemented development best practices along with an executive governance process to prioritize and publish Black Duck's business systems roadmap.• Strength in building stakeholder trust through business partnerships and proven track record on delivering complex initiatives.• Identified and report quarterly development and production support KPIs.• Responsible for maintaining and reporting SOX compliant processes.

Responsible for building and leading multiple development teams through key IT initiatives including, new product introductions, major platform migrations and implementations of market leading technologies.Key accomplishments include:• Implemented Salesforce Customer Relationship Management (CRM) solution on Sales Cloud and Service Cloud.• Built a new customer facing support portal using Salesforce Experience Cloud offering live chat, case management and knowledge article library.• Managed technical team through a successful migration from Mulesoft 3.8 to version 4.3• Led engineering teams on key new product introduction offering projects including SaaS Defense, Datto Commerce, and Datto Continuity for Microsoft Azure.• Trusted subject matter expert with senior leadership and executive team.• Built integration and CRM technical teams for scale.• Implemented and practiced Scaled Agile framework for the engineering teams.• Promoted from Director to Sr. Director in January 2020.• Member of the Boston leadership team.

The Director of CRM Governance oversees GRC’s CRM inputs. In particular, this leader is responsible for the overall strategy and administration functions of the CRM. This individual drives a common process and framework for data integrity, creates and enforces CRM governance programs to ensure parity across all Business Units. Primary responsibilities include:Establish Best Practices for GRC Division by moving the BU’s to a common technology platform ensuring minimal manual systems interfaces. Manages the collection and interpretation of sales data by the sales operations, finance and marketing to identify the key variables and drivers of sales, retention, account performance and telesales campaigns.Promulgates periodic and timely reporting to shareholders by reviewing information extracted from various systems and sources. Establishes and drives the sales processes, tactics and commensurate KPI’s by working closely with the BU’s Vice Presidents of Sales to monitor and measure adherence to centralized programs and processes; ensuring system integrity, seller forecast accuracy, system modification enhancements, and CRM downtime. Utilizing consistency of best practices, processes and tools across all sales teams, territories and channels; and implementing standards of accountability to ensure the sales organization is meeting the goals set forth.Manages a team of direct reports by recruiting, developing, motivating and retaining a high performance to ensure the team has the adequate skills to support sales, support and marketing departments.

Hired into the MIS Department as a Systems Analyst; promoted to the Senior Systems Analyst position and now the Department Manager. In July of 2013, promoted to the manager of Technical Support, MIS and Product Fulfillment departments. Primary responsibilities are management, development and support of Wolters Kluwer Financial Services enterprise operations along with the day to day management of the technical support group. MIS responsibilities include the design, configuration, report & dashboard creation, support and unit testing of all enterprise applications, such as Salesforce.com, Siebel 7.x, Great Plains Dynamics and Online Training Systems. Technical Support management demands overseeing a team of 11, fulfilling a high level of technical expertise from my team and providing the latest updates to all sales, management and executives on a daily basis.Participate in full life implementation, migration and development cycles of Development, Test and Production Environments, such as, Siebel 7.5.2 to 7.7.2.1 upgrade and 3rd party integration customization.Recently migrated 200+ users on three CRM solutions to one instance of Salesforce.com in 10 months time for all US based departments at Wolters Kluwer Financial Services.

Primary responsibilities included building customer portfolios of unused patents using Oracle SQL scripts, Access databases and MS Excel.