Andrew Horman Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

San Antonio, Tx, United States

Set Appointments for home renovation servicesAnswer questions about services

San Antonio, Texas, United States

Set Appointments for home renovation servicesAnswer questions about servicesAssist call center staff in achieving goalsAnswer call center staff questionsWork one on one as a mentor with new staff or other staff who request assistance

San Antonio, Texas Metropolitan Area

Engaged in and assessed consumers through idle conversation Conducted individual interventions and assessment using Strengths-based theory and Brief TherapyConducted and assisted with group interventions utilizing IMR systemIntervened when consumers started showing signs of crises behavior utilizing strengths-based theory and/or mental health first aid strategies to deescalate situationsIntroduced mindfulness huddles, which included mindfulness breathing which had consumers practice breathing to alleviate stress, anxiety and sleeplessnessShowed adaptability in dealing with consumers and consumer needsEnhanced intervention knowledge through discussion with site supervisor as well as addition personal readings on subjects such as Brief Therapy and Single Session Cognitive Behavioral Therapy

United States

San Antonio, Texas Metropolitan Area

Demonstrated professionalism, knowledge and courtesy resulting in personal customer satisfaction rating of 95% or higher consistently and issue resolution (before having to send to another tier or department) of 85% - 95% consistentlyDemonstrated ability to assist team members with their questions and assisting them with their resolutions while maintaining my own statisticsHandled high volume of calls while maintaining highest customer service standardsProvided technical support across macOS devices including, but not limited to, iMac, MacBook Pro, MacBookAir as well as iOS devicesHandled customer complaints by either finding a resolution for them or by getting them to the department that could give them a resolutionAnswered product sales questions

4331 Thousand Oaks, San Antonio

Managed approximately 30 cashiers, kept register counts, passed out register loans, put money in registers at store open, collect money from registers at store close, assisted customers in finding items, price checks for cashiers, checked and signed off on service desk returns, dealt with customer complaints

4331 Thousand Oaks, San Antonio

Check customers out, assist customers at Self checkout, assist at service desk, assist customers at site to store getting or finding orders

4331 Thousand Oaks, San Antonio

Greet Customers at the door, assist collecting shopping carts in the parking lot, put away returns, check receipts if alarm sounded, water plants in garden center, assist customers in finding items

Wrote Apocalypse:Aftermath

Supervise 6 employees in 3 departments – Customer Service, Sales and Technical SupportAnswer support tickets using WHM – Customer Service and Technical SupportAnswered support and customer service questions utilizing Live Support chat clientPerformed installations of content management web sites such as e107 and SMSTroubleshoot issues with account log in’s and SQL issuesBasic web site programming, to set up Content Management Systems

Provided training on various programs and operating systems including Windows XP Home, Windows XP Professional, Windows Millennium, Windows 2000 Professional, Windows 98, Microsoft Office 97-2003 and basic internet tutorialProvided in person and over the phone technical supportSet up home networks for use with high speed internet connectionsUpgraded and built systems to customer specifications

Responsible for training new employeesSupervisor over 2 other employeesRefurbished donated computer systems - upgraded and installed software and hardwareProcessed 5 – 10 Windows based PC’s per dayProvided in-person customer training on all systems – programs included Microsoft Windows, Microsoft Office and basic internet tutorialProvided over the phone as well as in-person technical support

Master Of Arts - Ma, Clinical Mental Health Counseling, 3.7 Gpa

Activities and Societies: National Society of Leadership and Success, Aspiring Counselors Association

Bachelor Of Arts, Psychology

Diploma Associates Of Arts, Computer Technology; Microcomputer Networking