• Established a new service business offering full service digital marketing, social media and website development. The name and brand is based upon market research, experience and networking.• Created a solid business plan, marketing plan and new business development for my new company, Imperial Digital Marketing. (Handled the business structure setup for Federal and State filings.)• Increased the company Brand exposure via online digital marketing and in-person meetings.• Exceeded initial sales goals, adding 20+ new clients within the first 18 months.• Responsible for overseeing operations of 15+ client accounts.• Developed strategic partnerships to promote business development. Example: Partnering with the largest Pawn Shop media company.• Developed all of the IT infrastructure for IDM and for our clients.• Established protocol for excellent client relations to exceed customer satisfaction and to complete all projects timely and efficiently.

• Worked closely with executive management to develop strategic partnerships.• Responsible for overseeing the successful operations of the online store.• Handled client relations by answering all client question and complaints.• Assisted in the overseeing of the daily kitchen operations to promote efficiency.• Completed weekly outbound calls to clients to build strong relationships and build the company’s brand and products.

• Organized customer sales for data analysis and evaluation for strategic planning. • Managed the call logs and worked successfully to contact potential customers. • Weekly updates of our customer shipping information in our database.

• Worked with the Executive Team handling the largest high-rise condo re-piping project.• Coordinated the walk-throughs and documented properties prior to renovation, photographing each suite and managing the progress. • Developed communication protocol for all photography documentation.

• Serviced life rafts to ensure safety standards were met to guarantee the rafts would work in case of emergency. • Interacted with customers about their life rafts or inflatable boats while maintaining professionalism and a high level of customer service.