As a Product Owner at Rocket Mortgage I have been able to work on various front-end, back-end and full stack solutions to revolutionize the way we originate mortgages for our clients. Whether that be providing enterprise loan origination data, making it seamless to handle clients on a loan, or increasing document automation. This is accomplished by working closely with business partners, Release Train Engineers, Product Owners, Product Managers, Data Architects, development teams and Scrum Masters to ensure my product is delivering consistent value to the business. By utilizing our agile ceremonies (daily stand ups, backlog refinements, iteration reviews, plannings, and retros) I can be confident the team will receive a steady cadence of feedback that will enable us to continue working on the most valuable objective at any given time.

Assisted lead Business Analyst on gathering various business requirements and use cases to ensure we were delivering what was expected by our clients.Worked closely with the Product Owner to create and prioritize stories for our development team.Created internal video that showcased our servicing loan data product and how it helps the business provide a better customer experience for our servicing clients.Attend various agile ceremonies (daily stand ups, backlog refinements, iteration planning, and iteration retros) and presented at quarterly release planning.

Champion the analysis of personal and company prepared financial statements, tax returns and credit reports.Responsible for completing risk ratings, and tracking covenant calculations.Assist in training new hires to understand best practices.Develop methods to streamline processes and suggest improvements when necessary.

Managed classrooms of 30 - 35 students by establishing clear objectives and providing comfortable learning environment.Implemented variety of techniques to get students and teachers certified in various software programs such as, Word, PowerPoint, Excel, Outlook and Photoshop.Mentored first year teachers to ensure they received all the support, feedback, and resources in order to be set up for success.

Prepared documents for mortgage closing, handled loan disbursement and provided excellent customer service.Personally resolved issues with customers regarding mortgage documents signed.

Processed customer transactions and answered or investigated customer inquiries. Followed policies and procedures of the bank to ensure proper and accurate balancing of cash drawer to minimize loss exposure to the bank.