🔥Andy Collis Email & Phone Number

Bedford, England, United Kingdom

Tasked with creating and developing a partner ecosystem, to support the companies growth aspirations. Significant success in partner recruitment, specifically within the Contact Center space. This continues to expand and has far exceeded initial expectations, specifically in the Corporate market.

Reading, England, United Kingdom

Enghouse Interactive is one of the fastest growing software companies within the Cloud Customer Experience and Engagement space. We support more than 1 million agent seats making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.The Enghouse Contact Centre Enterprise solution is delivered on a flexible, complete and intuitive platform. We support our clients in the creation of the Customer Centric Enterprise in three primary areas: - customer access: we combine omni-channel with self-service to deliver optimised customer access- customer engagement: we provide the perfect blend of proactive customer management and follow- up to deliver exceptional engagement and resource optimisation- connected enterprise: we integrate the contact centre with the back office, remote offices and mobile workers to deliver excellent service and efficiency across all touch pointsIf you are interested in finding out more about how Enghouse can help improve your customer experience, efficiency and competitiveness please contact me.Specialities: Contact Centre Software, Customer Experience, Workforce Optimisation, Self-Service, IVR, Omni-Channel, Operator Consoles, Systems IntegrationMy responsibility is for the growth of Enghouse Interactive [cloud / on-prem / hybrid] contact centre solutions across UK & Ireland leveraging the latest technologies e.g. AI, Teams integration, Vocal Coach etc.

London, United Kingdom

Masergy provides Global services across their fully managed core network from hybrid WAN & security to UCaaS & CCaaS built around Cisco Broadsoft & Webex. Our offerings are based on our patented Software Defined Platform, the largest independent solution of its kind that enables a modern, programmatic approach to hybrid wide area networks that delivers optimum application performance. In addition to offering visionary network services and "best-in-class" Managed Defence & Response, Masergy is also committed to consistent delivery of customer service to our clients in 80+ countries. All Masergy's solutions are fully managed 24x7x365 by certified experts. We also retain one of the highest customer retention rates in the industry at 99% and an industry Network Promoter Score (NPS) of 74% - the average across the sector being 25%.

London, United Kingdom

Responsible for all aspects of channel management and development within BT Group through strong business relationships, at all levels, and the management of TeleWare resources. Objectives include increased account spend via the TeleWare portfolio, renewing contracts, up-selling and cross-selling. TeleWare design software to help businesses communicate better with their customers and employees by routing communications more effectively. By recording and analysing these communications we are able to discover how companies can better connect with their customers to improve their experience, manage governance and grow revenues.Cloud Call Recording (MiFID II & GDPR compliance)Routing, Recording & Managing (Secure & Encrypted Storage/Reporting/AI)Inbound call flow management, including IVR Contact Centre Light Product (can be implemented within 5 working days) Global Leader in SIM based recordingSkype for Business call recording (including Hub sessions) distributed over Azure Part of Microsoft’s Technology Adoption Program (TAP) for Trusted Application API’sSIP trunking for secure network accessMiFID II is getting closer. It will be the largest realignment of regulatory legislation in the European financial sector for over a decade. Any firm affected by the directive must timestamp, report and store all their transactions to a far greater extent and level of detail than currently. It will apply to a wider range of financial institutions and imposes a greater set of regulatory responsibilities. Companies affected by these regulations have until 3rd January 2018 to make the required changes. Failure to comply with the directive by this date exposes the business to fines of up to 5% of global turnover

London, United Kingdom

Solution sales for Vodafone Global Enterprise building key solutions into Vodafone's top clients full UC end to end:Cloud Cisco HCS - VONE-C/MCloud-based UC CollaborationContact CentreEnterprise VoiceLync / JabberEnterprise Audio conferencing integrating into leading UC solutions and productivity toolsAudio conferencing integration into existing Lync on-premise solutionMeetingCentre, EventCentre, TrainingCentre, SupportCentreSIP TrunkingMPLSFixed and Mobile integration / convergance FMCWebVideoGoogle

National

Responsible for Managing & Leading a UC sales team, to oversee the overall sales strategy and activity, aligned to the Conferencing sector within BT. The role included directing a sales force to meet and exceed revenue and profit objectives, to control SG&A budgets, to set and manage performance measures for the team, maintaining and growing the existing sector account base, developing new business opportunities and driving consistent customer satisfaction.

National

The Managed Services Consultant’s function involved a mix of internal consulting and customer facing selling. Internally, the MSC was a valuable resource to enterprise account teams. The MSC served as an in-house expert advising account managers on strategic account development and had broad deal-making authority to assemble and utilise resources as needed to advance and close the company's largest UC and video opportunities. The role incorporated a high-level technical knowledge in the following areas:• Managed & Professional Services• Videoconferencing & Streaming• H.320 / H.323 networks• Audio and Web Conferencing (Webex and MS Office LM)• WAN Services • MPLS Networks• Multipoint Conferencing Systems• Telepresence Video• Unified Comms Lync integration-Cloud / TPaaSThis role represented the pinnacle of complex solution selling within a multi-national organisation.

London, United Kingdom

Global Channel Sales working with a diversity of clients that included BT & AT&T. The role required close marshalling of the client from Portfolio through to the direct Sales community and carried a significant global target; WOC were acquired by BT in 2008

Managed a small team of AM's selling into the SI & BPO channel. Predominantly audio focussed the role soon evolved to include video & web.

Acquisiton sales using Videocall's unique brand of services including (but not limited to) Consultative Sales, AV, UC, Managed Services across multiple verticals such as GB&FM, CPG, Retail & Health.

Investigated, reported and provided evidence to the Account Teams on paper related issues. This required an extensive technical and scientific background and required regular International travel to Scandanavia

Dorking

Supported the Sales Director in managing existing customer base as a DBAM

Leatherhead

Bachelor Of Science (Bsc), Paper Science And Engineering

Comprehensive School

Activities and Societies: Cricket Team, Rugby Team, Cross-country