AeroLeads people directory · profile
Andrew Graves Email & Phone Number
Senior Customer Success Manager
at
Monarch Money
1 work email found
@tutorme.com
2 phones found area 312 and 844
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
Los Angeles, California, United States
Who is Andrew Graves? Overview
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Quick answer
Andrew Graves is listed as Senior Customer Success Manager at Monarch Money, based in Los Angeles, California, United States. AeroLeads shows a work email signal at tutorme.com, phone signal with area code 312, 844, and a matched LinkedIn profile for Andrew Graves.
Andrew Graves previously worked as Manager of Customer Experience at Goguardian and Director, Customer Experience at Tutorme. Andrew Graves holds Master Of Music, Vocal Performance from The University Of Kansas.
Company email context
Email format at Monarch Money
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{first}@tutorme.com
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AeroLeads found 1 current-domain work email signal for Andrew Graves. Compare company email patterns before reaching out.
Profile bio
About Andrew Graves
Analyzing and streamlining operations with an emphasis on the customer experience and people management.
Listed skills include Management, Salesforce.Com, Project Management, Microsoft Excel, and 16 others.
Current workplace
Andrew Graves's current company
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13 roles
Andrew Graves work experience
A career timeline built from the work history available for this profile.
Jun 2022 - Jun 2024
Director, Customer Experience
Apr 2021 - Jun 2022
Manager, Customer Experience
Jul 2020 - Apr 2021
Head Of Saferide Support
▪Hired, trained and managed a high performing team of Safe Ride Support Specialists, including three managers, within a time-sensitive and demanding environment to deliver on operational KPIs as well as exemplary customer service (total 30 heads)▪ Recognized trends in issues, complaints and possible bugs, and initiated changes to improve service across all channels of business ▪ Worked closely with the Trust & Safety Team to ensure current driver fleet was performing within expected protocol and terms of service, and helped take action on problem drivers and/or issues surrounding driver performance▪ Worked closely with the Product, Business Intelligence, and Engineering departments & used data-driven approach to improv all aspects (Specifically: reduced inbound customer contacts by 43% in Q2 2018 & again in Q4 2019 by 30%) ▪ Worked with the Training and Process Manager to Help create and maintain an internal knowledge base of all processes and procedures▪ Managed staffing levels based on trends in ticket volume and changes in ride demand▪ Handled all escalated issues (by phone/email) given to me by Safe Ride Support Supervisors▪ Supported special projects on behalf of the greater Community Experience Team
Jun 2016 - Mar 2020
Manager Of Live Operations
▪ Managed a high performing team of Live Operations reps within a time-sensitive and demanding environment to deliver on operational KPIs as well as exemplary customer service (total 11 heads)▪ Recognized trends in issues and complaints and initiated changes to improve service▪ Helped maintain an internal knowledge base of all processes and procedures▪ Managed staffing based on trends in ticket volume and changes in demand▪ Handled all escalated issues (by phone and email) given to me by Live Operations reps▪ Supported special projects on behalf of the Customer Experience Team
Sep 2015 - May 2016
Social Media Lead & Retail Sales Representative
Dec 2014 - Aug 2015
Project-Based Operations For Na Risk Management
▪ Analyzed data via GoodData platform to developed internal communications (Monthly and Quarterly) for Proactive Risk Management Program to help sales avoid negative and escalated issues, reducing ticket submissions by 30%▪ Lead in building automated system for Risk Management and Escalations procedure, combining several software platforms to work in conjunction in order to maximize productivity and accuracy▪ Worked directly with Engineers to determine needs, and abilities for the new system
Feb 2014 - Dec 2014
Team Lead In Risk Management, Escalations, Claims
▪ Lead in building and maintaining Global Risk Management Zen Desk instance comprised of fifteen Groups▪ Grow and maintain relationships between Risk Management and all other departments to optimize internal and external cross-functional processes▪ Work with the Salesforce.com team to support and optimize Escalations process▪ Maintain relationship with AP to ensure proper protocol is followed regarding merchant payments▪ Work closely with Legal Department to ensure compliance with SOX requirements▪ Draft binding, legal settlements and contract amendments necessary for settling escalated issues▪ Manage GoodData platform and tracking to ensure accurate weekly reporting on for department▪ Manage Escalation team members’ daily workflow to keep them on track, and effective▪ Responsible for training departments outside of Risk Management on best practices for reducing escalated issues, and how to use the Escalations/Risk department most efficiently and successfully▪ Responsible for cross-functional, internal training on new protocols and ongoing education of what the Specialist role entails▪ Handle merchant claims that can not be resolved by Sale Representatives, Sales Managers, Customer Service Representatives, or Account Managers, and which exceed certain monetary thresholds or implicate legal or PR ramifications▪ Approve and coordinate all post-feature Salesforce.com and contractual changes, including edits to active deals, and deals that have already run, with potential negative financial impact on GP and revenue, and acted as the Legal department’s face for maintaining Federal SOX Compliance▪ Responsible for approving or denying the re-feature of high risk merchants
Mar 2011 - Feb 2014
Customer Support Specialist
▪ Ambassador of Groupon to customers, responding to emails and taking live calls from subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer. On average customer daily contacts and issue resolution ranged from 100-150 incidents ▪ Resolved customer issues, exceeding department SLAs▪ Managed time and productivity to meet daily individual and team ticket targets▪ Acted as liaison with other departments (Sales, Merchant Services, Editorial, Product Engineering) to address any cross-departmental issues impacting the subscriber
Aug 2010 - Mar 2011
Retail Sales
May 2008 - Aug 2010
(Through Adecco Staffing) Streetview Maps Data Gathering
▪ Drove Google data-gathering vehicle in Chicago▪ Gathered digital data for Google Maps, Street View Chicago▪ Trouble-shot computer hardware and software involved in mapping ▪ Maintained cameras, computer equipment, and vehicle▪ Responsible for shipping data drives to Google on a weekly basis
Jul 2007 - Oct 2007
Compliance And Outside Activities
Feb 2006 - Jun 2007
2 education records
Andrew Graves education
Master Of Music, Vocal Performance
The University Of Kansas
Bachelor Of Music, Vocal Performance
The University Of Kansas
FAQ
Frequently asked questions about Andrew Graves
Quick answers generated from the profile data available on this page.
What company does Andrew Graves work for?
Andrew Graves works for Monarch Money.
What is Andrew Graves's role at Monarch Money?
Andrew Graves is listed as Senior Customer Success Manager at Monarch Money.
What is Andrew Graves's email address?
AeroLeads has found 1 work email signal at @tutorme.com for Andrew Graves at Monarch Money.
What is Andrew Graves's phone number?
AeroLeads has found 2 phone signal(s) with area code 312, 844 for Andrew Graves at Monarch Money.
Where is Andrew Graves based?
Andrew Graves is based in Los Angeles, California, United States while working with Monarch Money.
What companies has Andrew Graves worked for?
Andrew Graves has worked for Monarch Money, Goguardian, Tutorme, Hopskipdrive, and Patagonia.
How can I contact Andrew Graves?
You can use AeroLeads to view verified contact signals for Andrew Graves at Monarch Money, including work email, phone, and LinkedIn data when available.
What schools did Andrew Graves attend?
Andrew Graves holds Master Of Music, Vocal Performance from The University Of Kansas.
What skills is Andrew Graves known for?
Andrew Graves is listed with skills including Management, Salesforce.Com, Project Management, Microsoft Excel, Social Media, Sales, Customer Service, and Account Management.
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