Diagnosed hardware and software issues, performed troubleshooting and updates, conducted maintenance and repairs, and managed installation and configuration of technological equipment.Resolved issues pertaining to network and internet integrity.Collaborated on significant projects with outside IT contractor.Implemented and managed software and web applications.Engaged in IT budget oversight and approvals as a stakeholder. Maintained digital asset management, performing data backups in the company's archiving systems.Developed IT policies, processes, and documentation, while also driving technological improvements.Provided IT help desk support and monitored network infrastructure. Oversight of monthly BI reports and managed the company’s BI contractor relationship Successfully rolled out Jamf Pro company wideSuccessfully designed and managed the IT and security infrastructure build-out process for the company’s new building, while coordinating with 3rd party contractors.Successfully optimized software and tech services, saving the company up to $60,000/year.

Configured, set up, and installed NEC SV8100 IP and SLT/analog phones using NEC WebPro and UM8000 Systems.Developed comprehensive documentation and instructional materials for phone and voicemail systems.Managed cabling and termination of various wiring disciplines (Cat3, Cat5, Cat6).Conducted testing, troubleshooting of wiring and network issues.Proficient in fundamental networking protocols, methods, and IP addressing. Provided IT help desk support to employees, addressing technology issues and fulfilling requests.