Andrew Hyde Email & Phone Number

England, United Kingdom

Birmingham, England, Gb

Amesbury, Wiltshire, Gb

Responsible for delivery of IT, Data & change, across 1m+ customers and 4,000+ vet practises - Reporting to the CEO, Board and investors (previously Correlation Risk Partners, now JAB Holidings)- CIDO executing a digital strategy and ecosystem, connecting businesses, customers and suppliers- Defined the roadmap, including new products, to diversify/expand market share and company value- Introduced new vet (B2B) and customer (B2C) portals, as well as tele-medicine and ecosystem partnerships- Refreshed all technology, moved to full cloud services and expanded delivery capability by 90+ FTE- Responsible for a Data team of 30+ FTE; moving to a data-driven business, including single view of customer & pet, enhanced pricing & underwriting and automation of decision making, through AI and Machine Learning- Applied AI technology, to improve claims handling, reducing manual effort and operational cost- Increased customers by 46%; GWP by 133%; profits by 65%, with a profit ratio of 24%

Leatherhead, Surrey, Gb

Premium Credit is the No.1 Insurance Premium Finance Company in the UK and IrelandRecruited to oversee all of IT, to implement a large programme of change and growth, to provide investor value. Reporting to the CEO, COO, the Board & investors, responsible for production operations & project development, including:- Services supporting: £3.9 billion advances; 2,700 intermediaries; 2m customers; 29m direct debits; 250 million collections per month- Board and investor approval for a 4-year, Strategic IT Roadmap plus Infrastructure Refresh programmes- Budgets for BAU operations and the strategic IT Roadmap- Replacement of a 25-year-old, mainframe back-office, with a modern, flexible (.NET/SQL) solution- Optimising the use of technology within the business: Fees & Charges, Paperless Communications, Print & Post, New Credit Agreement, New General Ledger, SEPA Euro, etc.- The digital journey and omni-channel strategy: self-service, “anytime, anywhere”; retail & commercial customer portals; broker & customer mobile applications; contact centre optimisation and integration- Pioneering and managing strategic solutions & development, increasing market penetration plus growth into new markets: Point of Purchase payments, Software House Integration, 3rd-party loan admin, etc.- Investing in people & technology, expanding IT staff by 140, to support growth initiatives. On top of 400+ staff supporting outsourced projects, programmes and maintenance- Established multi-vendor relationships and deliveries with service providers (Tech Mahindra, TCS & CGI)- Outsourced applications support and maintenance, freeing resources from support for delivery- Established high performance teams, using best practise methodologies: ISO 27001 (Information Security Management); Payment Card Industry standard (PCI DSS) v3; ISO 22301 (Business Continuity), etc.

Guildford, Gb

Lead five strategic initiatives:- Release of five new SME products, for 2,000 brokers (http://www.allianzquotesme.co.uk/)- Provision of full-cycle functionality for insurance brokers, via the imarket portal (http://www.imarket.co.uk/)- Migration of a £40million insurance book from an existing provider to new services (https://businessinsurance.lloydstsb.com/). Responsible for several streams (14 products, MIS, call centre set-up, payments, lead tracking, migration of existing business, etc.), to provide outsourced insurance services for LTSB- Managed 26 products, B2B, B2C and lead tracking portals, supplier management and contract negotiations, technical delivery & Allianz strategy for Barclays Business Insurance (www.barclays.co.uk/businessinsurance/)-- Implemented a full-cycle solution for brokers; the Insurance Times award winning, QuoteSME full-cycle (http://lnkd.in/bPvrUbb)o Managed both 3rd party delivery and offshore development & support (Trivandrum, India)o Produced a five year strategy & plan for electronic trading – currently being implemented

London, Gb

Introduced Shadow Ledgering to streamline Barclays’, Sales Finance, invoice discounting, including:- Business process changes and automation of manual tasks, leading to:o Head-count savings, increased funding and impairment reduction- Contractual negotiations with commercial and legal teams, for vendor agreements, schedules, SLAs, etc.- Training for rollout to both onshore and offshore teams- Securing the business case, project planning, budget and stakeholder management

Munich, De

Responsible for ensuring the successful delivery and contractual completion of the London Congestion Charging (http://news.bbc.co.uk/1/hi/england/london/6732749.stm) and Emission Charging systems.o A service-oriented architecture, with MIS reporting, interfacing to cameras across London and third-party billing systemso Recruited to resolve a number of issues associated with budget and release deliveryo Managed a controlled project ramp-down, to a core support team

Management of Government initiatives within Small Business Service (SBS), E-Services Delivery project (http://www.businesslink.gov.uk).- Responsible for project deliverables and timescales covering:o Personal Development Plan, a business rules tool to assess management and leadership skillso Transactions Framework, business-to-government transactional capabilitieso SUM+, user registration and security for up to 3 million government userso ITSW, International Trade Single Window web portal and transactions- Business requirements definition, process management and transformation- Financial and commercial management, including budget control and tracking

Frankfurt Am Main, Hessen, De

Accountable to the COO for MIS systems and responsible for several initiatives:o In charge of a global web programme in London, New York, Frankfurt, Singapore and Bangaloreo Expanded global usage in 70 offices, using 700,000 reports and 20 applicationso Outsourced development and support projects including: infrastructure; vendor contracts & SLAs/costso Established enterprise-wide hosting, including business case, funding, requirements, design and board approvalo Consolidated 35 Controlling sites into one portalo Responsible for support and expansion of Deutsche Bank’s Risk and Reporting web portal, centralising risk information, applications and reportso Formed a centralised Document Management service.o Addressed Sarbanes-Oxley Act, 2002 via a repository of controls and processes in Documentum and a workflow tool for self-certification and reporting control effectivenesso Introduced a common workflow and approval system across several departments and areas