Andrew Jimenez Email & Phone Number

Ontario, California, United States

Provided bilingual customer support across phone, email, and in-person interactions, resolving issues quickly and maintaining high satisfaction rates through personalized solutions.Designed training materials and delivered presentations to 150+ employees, improving sales readiness and product knowledge for new Nike technologies.Executed visual merchandising strategies by designing 20+ seasonal displays that enhanced product visibility and drove customer traffic.Trained and mentored 140+ new hires, boosting team productivity and ensuring compliance with Nike’s standards and best practices.

Rancho Cucamonga, California, United States

Increased in-store event attendance by 15%, bringing in 30–40 customers daily. This growth generated an estimated $3,000–$4,000 weekly revenue through Instagram promotions featuring time-sensitive offers like ‘Spend $20, Get $5 Off.’Produced high-quality photo and video content featured on Dog Haus’ main Instagram (192k+ followers), amplifying brand visibility and driving conversions through interactive storytelling and audience-focused strategies.Increased weekly engagement by 8 to 12% (70 to 80 interactions) through optimized post timing, interactive captions, and targeted call-to-actions while tracking growth across likes, comments, shares, and DMs.Planned and scheduled Instagram promotions around peak traffic periods such as events, holidays, and rush hours to maximize visibility and conversions. Analyzed post metrics and audience responses to fine-tune future campaigns and strengthen content performance.Strengthened audience relationships through comments, DMs, and reviews by turning feedback into insights that improved campaign performance while maintaining a consistent brand voice.

San Dimas, California, United States

Coordinated the extraction of COVID-19 tests from testing tubes and their preparation for evaluation by the medical examiner; enforced adherence to established protocols to minimize interference or inconclusive/incorrect results.Garnered hands-on experience with numerous medical safety practices and precautions, quickly learning and applying new techniques.

Bachelor'S Degree, Psychology, Junior

Associate'S Degree, Psychology