Andrew La Marca, Cfe, Cams Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Responsible for development and management of the firms fraud risk operating framework. Responsible for all anti-fraud measures including the development, maintenance, and continuous improvement of such measures Data governance, data quality/measurement, driving the resolution for system issues and enhancements for all systems. Responsible for an organization of over 45 people covering multiple use cases and time zones Partnering with Technology and Business stakeholders to ensuring that platforms appropriately support full compliance to applicable laws, rules, and regulations.Recruiting, developing, and retaining a highly effective skilled and diverse team

Center Valley, Pennsylvania, United States

- Responsible for the day-to-day operations of a team of Certified Fraud Examiners who identify, investigate and alert clients to business misrepresentations and/or high risk activity in the US, UK, CA and IE. Including all performance management activities- Responsible for the oversight and implementation of current and new fraud related controls, globally by using best practices including device fingerprinting, machine learning, RPA, and business intelligence tools.- Partner with all business units including data and analytics, finance solutions, technology, legal, and Sr. Leaders to drive operational excellence.- Management of a fulfillment process that generates millions in revenue yearly and to also transform this process to drive growth for clients and the firm-Responsible for the ongoing transformational efforts to modernize and accelerate the daily activities of the team.-High Risk and Fraud Insight product liaison to all business units at D&B and clients.

Center Valley, Pennsylvania

• Led a team of Certified Fraud Examiners to identify and investigate high-risk activities in the US, UK, CA, and IE.• Implemented fraud controls globally using cutting-edge technologies like machine learning and RPA.• Collaborated with cross-functional teams to drive operational excellence and generate millions in revenue yearly.

Center Valley, Pa

-Lead transformational project for team involving the use of Robotic Process Automation (RPA)-Lead user group and be SME on link analysis software for training, use case, and documentation-Identify and investigate businesses that display characteristics commonly associated with fraudulent activity-Provide comparative analysis on investigation findings-Deploy link analysis applications for complex investigations and analysis -Protect the D&B database from misrepresentation

Center Valley, Pennsylvania

-Lead transformational project for team involving the use of Robotic Process Automation (RPA)-Identify and investigate businesses that display characteristics commonly associated with fraudulent activity-Alert customers via D&B products and services to extreme risk business entities-Work with customers, law enforcement, and other internal and external parties to resolve issues related to complex and/or large investigations-Provide comparative analysis on investigation findings-Deploy link analysis applications for complex investigations and analysis -Protect the D&B database from misrepresentation

Ft. Washington, Pa

• Responsible for the detection, investigation, and resolution on all e-check deposit fraud cases• Manage and complete an average of 15-25 cases per day. • Utilized various fraud detection tools as well as internal software to detect fraudulent activity, and to complete fraud analysis and to detect and mitigate losses• Ensure the quick resolution on all cases, whether internal or external, which enhanced the customer experience for all. • Understand and ensure compliance with all Federal Banking Regulations as well as all departmental guidelines• Tasked with the responsibility of completing all investigative reports within a timely manner, ensuring compliance with the Federal Government, and as well as Ally Bank Policies. • Responsible for continuous improvement of job knowledge by exercising strong listening skills and submission of procedure and policy improvement ideas• Partnered with fellow Certified Fraud Examiners, other Financial Institutions, Law Enforcement Agencies, in detecting and reporting all fraudulent activity committed against Ally Bank. • Complete full customer KYC examinations on new and existing customers preventing identity theft and account takeover.• Assist with the completion of SAR reports.

Wilmington, De

* Investigate accounts to detect and mitigate losses * Analyze statistical data on accounts * Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions. * Respond promptly and professionally to internal and external customers regarding resolution of issues. * Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks. * Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity. * Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction. * Participate in special projects as needed. * Undertake other projects/duties as assigned by Management.

Wilmington, De

-Investigated, analyzed, and detected fraud through inbound calls, comprehensive reports, and partnering with other associates. All fraud was detected, analyzed, investigated, and managed with the operation of 10+ databases. -Responded promptly and professionally to internal and external customers regarding resolution of issues. -Exercised exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks. -Established and ensured compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.-Work in partnership with other departments to ensure protection of customers, employees, and company funds and assets.

-Ensure the overall protection of customers, employees and company assets by operating surveillance equipment, to ensure the integrity of overall operations at Parx Casino. -Observe, report, monitor, and record all daily casino and gaming activity.-Provide exceptional customer to Parx Casino employees.-Work in partnership with the Management, Security, Gaming Control Board, and local and state Police Departments to ensure protection of customers, employees, and company funds and assets.

State College, Pennsylvania Area

Gather information on cases of Self-Immolation from the years 2000-present. After information was gathered, a database was designed and cases were entered, for easy reference and tracking. This database created will be used for future researchers, interns at the center, and for leisure purposes.

Executive Leadership Certificate

Bachelor Of Science, Crime, Law, And Justice, Business, And Political Science