Andrew Mace Email & Phone Number

Greater Seattle Area

Manage a team of technical architects and software engineers implementing change through to live platform.Project manage introduction of SOA products and middleware upgrades. Coordination and support of all sub-live development and test environments.

Worked with the British Airport Authority and other third-party suppliers to introduce a successful IT support model for the opening of Terminal 5.project managed delivery of a new software application developed in house to help BA manage baggage container movements in the new terminal.Ran workshops with key suppliers and internal stakeholders to define new processes

Managed an applications maintenance team of 7, fixing bugs and delivering enhancements in Java, Oracle, PL/SQL, Business Objects, supporting sales force dealing and reporting system and commercial loyalty on-line proposition. - Implemented formal release processes from system test through to live, reviewed system and processes for SOX compliance. - Managed successful transition to new support structure using global IT supplier. - Managed incidents and issues lists, assisted business with prioritization and product strategy.

Implementing Corporate Customer management and Dealing system to key markets outside the UK, working with sales management teams in each location from requirements analysis right through to transition to new system and process. - Gained recognition from senior management by ensuring North American business cut over to new dealing system on schedule – a huge and critical milestone of the project.- Built and maintained strong relationship with local sales management and support teams.- Designed and built North Americas Sales reporting suite using Business Objects reports built off Oracle database.