Andrew (Aj) Allison Email & Phone Number

Sterling Heights, Mi, Us

Sterling Heights, Mi, Us

Troy, Michigan, United States

Troy, Michigan, United States

• Managed customer success by taking responsibility for customer experiences from sales to implementation - including project kick offs, follow ups, scheduling cadence meetings, communicating updates, and assisting other project managers.• Regularly touch base with current customers to ensure they are getting the most out of their products and our services, while frequently suggesting other products/services that could further enhance their experience.• Conducted weekly remote AMA sessions on Webex Calling product to ensure customer satisfaction.• Trained a team of new hires on Webex Calling deployment services within organization.• Designed and implemented multiple call flows based on each business requirements. Also made enhancement to call flows to increase customer satisfaction and drive business growth.• Managed multiple projects of Cisco Webex Cloud Calling, an enterprise-grade phone system for businesses.• Deployed Webex Cloud Calling solutions for many diverse business verticals such as healthcare, education, manufacturing, legal firms, and financial institutes.• Conducted end-user and administrator training sessions remotely and in-person on Webex Cloud Calling solutions upon project completion.• Migrated customers from obsolete on-prem enterprise phone solution to Cisco Webex Cloud Phone system.• Zoho CRM, Project Management, and ServiceDesk.

Shelby Township, Mi

• Built and maintained relationships with customers to help construct therapy packages based on their needs.• Managed all advertising accounts including radio stations, TV commercials, magazine ads, Google accounts, as well as other forms of online presence like website creation and more.

Troy, Michigan

• Designed and configured cloud-based phone systems for small and medium sized businesses.• Saved customers hours of down time by solving business critical issues through excellent communication, problem solving abilities, and an ever-present hunger to increase my knowledge and productivity.• Trained IT managers and general users on how to maximize the features of their phones system.

Rochester Hills, Michigan

• Anticipated member interests and recommended/scheduled programs, products, and services.• Grew team members by providing constructive feedback to develop their member service skills.• Focused on member retention through outreach in person and phone calls/emails.

Bachelor’S Degree, Major: Psychology; Minor: Leadership Of Organizations, 3.1

Activities and Societies: - Human Resources Association Fraternity Member of Phi Gamma Delta (FIJI)

High School, 3.5

Activities and Societies: Ski Club and Tennis TeamTennis Team and Ski Club