Accountable for managing the relationships with a large book of business including Fortune 500 & Fortune 100 clients. Driving strategies to expand program subscription and overall engagement in Sword Programs. Provided effective reporting on a regular cadence, ensuring alignment on client performance. Managed relationships and alignment across key stakeholders. Worked alongside internal teams, including sales, data engineering, data scientists, product and clinical teams to drive key results for clients

Accountable for enablement and training across The Unite Us Insights platform, leveraging previous experience in Customer Success to ensure that our Customer Success Managers are set up for success with Unite Us Clients. Developed annual reporting readout framework, templates and methodology to leverage reporting discussions to drive additional upsell opportunities. Communicated technical concepts, such as data modeling, visualization strategy & configuration, and predictive analytics to technical, non-technical and senior-level stakeholders, both internally and externally.Accountable for management and growth of a healthcare book of business including regional health plans, community based organizations, and advertising agencies. Responsible for expanding product subscriptions within client base including predictive analytics tools for consumer identification & stratification, stars and HEDIS measures, and Social Determinants of health. Owned executive level relationships where I maintained and expanded networks within clients to grow cross-selling opportunities.

Accountable for management and growth of a healthcare book of business including regional health plans, community based organizations, and advertising agencies. Responsible for expanding product subscriptions within client base including predictive analytics tools for consumer identification & stratification, stars and HEDIS measures, and Social Determinants of health. Owned executive level relationships where I maintained and expanded networks within clients to grow cross-functionally through a "land-and-expand" strategy.Provided effective communication of technical concepts, such as data modeling, visualization strategy & configuration, and predictive analytics to technical, non-technical and senior-level stakeholders. Regularly presented to senior and executive leadership in annual performance readouts and quarterly business reviews, assessing key performance metrics, driving partnership strategy discussions and goal setting.Managed pricing and contract negotiations with clients for upsell opportunities, as well as advising sales teams on contracting strategies to maximize revenue using performance guarantees, engagement metrics and scaled pricing.Lead client on-boarding activities including initial discovery, managing file requirement & data transfers discussions, soliciting user requirements for SAAS platform configuration, strategy & planning analysis to drive model development, and platform launch including product demos & training for teams and key stakeholders

Accountable for defining, building and implementing the Strategic Planning program across Prime's Commercial and government programs lines of business. The strategic business unit planning program consists of tool development, training, status tracking, and line-of-business and book-of-business reporting to senior leadership. I work closely with senior leadership, functional business owners, product owners and account management to drive execution of strategic decisions.

Defined and implemented strategic planning program across account management teams, driving collaboration between product development, network management, capital planning and executive leadership, enabling account management teams the ability to better recommend products and services to their clients. Facilitated phased Salesforce.com Implementation to include strategic planning, competitive intelligence, and product adoption tracking on behalf of Client Engagement TeamsOptimized line of business timing from both a strategic and operational perspective for Medicare, Medicaid, Individual Markets, Fully Insured and Administrative Services lines of business.Collaborated with executive leadership, operational teams and account management teams to understand and document as-is line of business annual timing.

As an account manager, I was responsible for supporting and managing the client relationship for multiple Medicare clients. As the voice of the client within Prime, I collaborated with cross-functional teams to ensure that client needs were met and exceeded. This included identifying operational opportunities, securing project resources, managing internal initiatives on the client's behalf, and implementing operational changes with the clients.In addition, I worked closely with Prime's compliance department to ensure alignment with CMS regulations.

Accountable for leading multiple workstreams during new client technology implementations, including integrating claim history data loads, prior authorization files, and claim extract files from various competitor formats into Prime proprietary formats. Effectively integrated 9 clients with membership ranging from 25,000 to 2.4 million members with both commercial and Medicare business. Successfully analyzed and implemented prior authorization files utilizing a variety of data analysis techniques for a client with over 1.2 million members with 99.9% accuracy, eliminating member disruption related to prior authorization file transfers.

Responsible for working with key operational stakeholders to identify business process & system requirements, documentation of those requirements, and user acceptance testing on proposed solutions. I also worked closely with IT counterparts to ensure business needs are communicated effectively, and proposed solutions met internal customer needs.

Coordinate Temporary Staffing Solutions with Manufacturing and Industrial Clients