Andrew O'Donnell Email & Phone Number

County Dublin, Ireland

Responsible for operating, administering and serving security tools including but not limited to: • Symantec Data Center Security (DCS)• Wireless Intrusion Prevention System (WIPS)• Privileged Account Management (PAR)

County Dublin, Ireland

Responsible for operating, administering and serving security tools including but not limited to: • Symantec Endpoint Protection• Advanced Threat Protection• Wireless Intrusion Prevention System

Ict House, 5 Naas Road Industrial Park Naas Road Industrial Park, Crumlin, Dubli

• IT Operations Analyst Level 2• IT Field Engineer• Deskside Support & Site Services• Break-fix and Warranty management• Analysis and repair of laptops, desktops, servers & tablets• IP Phone & Unified Communications Support

Dublin

Sandyford, Dublin

I joined Capstone Intelligent Solutions to fulfil the role of Lead Client Support Engineer in the company as part of their operation’s team on the Service Desk. As the first person to take on the Service Desk support role on a full-time basis, it was left up to me to learn it, develop it and then define it. I then had to impart my knowledge of the service desk role on to the new Service Desk Operator to pursue the planned progression onto a Junior Telephony Engineer position. Two roles I had not experienced before. I embraced the new tasks that lay ahead of me and learned on a steep learning curve on a daily basis.Lead Client Support Engineer• Managed & coordinated the Compliance Recording & Telephony teams• Wrote and distributed procedures and policies for the company’s Support Centre operation• Ran weekly Service Level Agreement report on Helpdesk Support Centre’s activity, statistics and current project progressionAvaya IP Office EngineerAvaya IP Office: Small business phone system that enables your entire organisation to connect and collaborate in real-time• Provided remote and on-site support for company clientsRadvision SCOPIA EngineerRadvision SCOPIA: Offers end-to-end visual communications that help businesses collaborate more efficiently. It promotes unified communications with technologies that harness the power of video, voice, and data over any network• Dealt with presales queries for Avaya Scopia conference units• Supported in house Avaya Scopia XT5000 unified communication system

Cornelscourt, Dublin 18

• Provided IT/Computer Services including: Maintenance Repairs and Support • On-site installation of Computer Networks for customers as well as integration to existing networks. • Provided IT services such as: computer & network set up, maintenance & repair• Managed the reception, dealt with client’s queries over the phone and face to face• Dealt directly with suppliers and orders

North Vancouver

• Diagnostics of software and hardware issues of computers up to & including Windows 7• Built customised PC computers for customers in technical workshop• In-store customer tuition of computer and mobile devices• Computer and technology advisement in-store for staff and customers • Worked as part of the Technical Team

Rathmines, Dublin

I started in the Thomas Garland & Partners as an AutoCAD Technician/Draughtsman where I displayed an aptitude for troubleshooting and resolving IT & other technical issues and with relevant studies which allowed me progress onto becoming the IT/Network Administrator in the Head Office over seeing the IT needs of all three offices across Ireland.• Resolved IT issues with company laptops, PCs, mobile phones and network equipment• Provided technical support for Windows operating systems to staff• Installation, maintenance and support of Windows XP, Vista and Server 2003 operating systems and other software applications• Drafted Civil and Structural plans for National and Government Projects

Higher Diploma, Science In Computing (It Infrastructure & Networking), Information Technology

Dublin Business School (DBS) in conjunction with Microsoft Ireland, their Partner Network and other relevant industry partners have.

Cisco Certified Entry Networking Technician (Ccent)

Cisco Certified Entry Networking Technician (CCENT) validates the ability to install, operate and troubleshoot a small enterprise branch.

Leaving Certificate