Andrew Johnson Email & Phone Number

Liverpool, GB

Liverpool, England, United Kingdom

• Leading the overall management of strategic customer service improvements and change initiatives across all desk operations
• Leading key business improvement and change programmes linked directly to our customer service strategy that then wrap into Openreach’s goals of better service, broader coverage and faster speeds. Reducing contact.
• Delivery of projects to time, cost and quality/scope
• Own & deliver all aspects of analysis that will support any business cases and programmes in a self-sufficient manner, with an ability to manipulate and present complex data sets that will lead to the identification of.
• Drive active participation in continuous improvement waves at all levels of the organisation that delivers sustainable improvement including improved customer satisfaction
• Working with our strategic partners and CPs, understanding core requirements, and then delivering on key actions, programmes & projects. Working with CP’s and CE Team to use analysis from programs to build better ways.

Liverpool, England, United Kingdom

Accountable leader who thrives on responsibility and working to KPI’s to create commercial success and improve customer experience. Inspirational leader who uses innovation and a growth mindset to revolutionise how we adopt our social media channels and empowers and develops colleagues to create more efficient ways of working. Key stakeholder management.

North West, England, United Kingdom

• Physical and virtual role leading a team of 15 Relationship Managers providing ongoing support, coaching and development to deliver exceptional customer service. Analyse and drive performance of financial solutions..
• Self-motivated SME around lending, savings, investments, and mortgage achieving 27% commercial growth
• Creative of development areas for colleagues leading to 33% uplift in career progression
• Actively motivate, coach and support colleagues for their development and performance
• Passionate about using data to analyse performance and keen to share to support business goal.
• Enjoy route cause analysis to implement development areas

Merseyside, England, United Kingdom

• To establish, manage and develop relationships virtually and face to face with a portfolio of high-net-worth clients. Offering a suite of financial products, rewards, and services to support short and long term.
• Proactively managed 500 Premier Banking clients across Merseyside
• Achieved 12% growth in mortgage, lending, and savings business each year
• Individual NPS score of +40 for customer experienced
• Digital Ambassador proactively educating customers growing digital engagement by 73%
• 19% increase in customer acquisition referrals through external KBI’s

Merseyside, England, United Kingdom