With almost two decades managing and leading teams and services delivering housing and community services, my most recent appointment as Head of Neighborhood Services at Gravesham Borough Council focussed on improving service delivery, complaint handling and driving up customer satisfaction to ensure the service obtained excellent results in the first round of tenant satisfaction measures. My focus was centered on ensuring the social housing teams were delivering services in line with the new consumer standards for social housing, and that all colleagues complied with the requirements of new legislation.My core competencies are rooted in relationship building and the delivery of services related to housing management, anti-social behaviour intervention, and fostering tenant engagement. At the heart of my professional journey lies a dedication to social equality; this drives my determination to ensure that Social Housing is no longer seen as the Landlord of Last Resort, but are landlords of choice and trusted partners in the community. We've a long way to go but we can start by recognising that all customers have a choice and can vote with their feet. We need to listen to our customers, and hear what they say; and yes there will be uncomfortable conversations but they are long overdue and much needed! Tenants have a right to decent homes, managed by professionals who can deliver services that meet their needs as customers and which are safe and legally compliant.In my tenure as Head of Neighbourhood Services, my responsibilities encompassed overseeing a diverse array of services, from tenancy enforcement to estate management. My approach was to integrate corporate strategy with on-the-ground realities, ensuring services were delivered with an emphasis on equalities and process improvement.