Oversee the Remote Operations Center (SOC) as well as the Organized Retail Crime program for the company and Corporate Security team. Manage team of 3 LP Executives and 44 non-exempt Investigators/Corp Security Officers at the Kohl’s Headquarters and remote locations• Standardized processes in the Remote Operations Center such as reporting to field and Senior Leaders of the company• Redesigned and relaunched the company Internal Investigations program which included new EBR software• Created, implemented, developed, and currently managing the company’s successful ORC program• Maintain vendor relationships and identify new ones to explore innovative solutions to combat theft and reduce shortage

Oversee the Remote Operations Center (SOC) as well as the Organized Retail Crime and Exceptions Based Reporting program for the company. Manage team of 4 LP Executives and 25 non-exempt Investigators at the Kohl’s Headquarters and remote locations• Standardized processes in the Remote Operations Center such as reporting to field and Senior Leaders of the company• Redesigned and relaunched the company Internal Investigations program which included new EBR software• Created, implemented, developed, and currently managing the company’s successful ORC program• Maintain vendor relationships and identify new ones to explore innovative solutions to combat theft and reduce shortage

Managed team of 17 non-exempt LP Supervisors that were responsible for resolving internal and external thefts investigations. Partnered with a District Manager, Store Managers, and Assistant Store Managers across 16 high-volume locations to reduce shortage• Developed internal case closure accountability program for Territory which drove an increase in Internal cases• Lead team to best merchandise theft cases in Region for multiple years through strong investigations and interviews• Created captainship program in district for leadership education, development, and ownership for the hourly team• Drove associate tip and recognition/reward program with the District Manager Business Partner

Supported functional district leadership plan to reduce shortage and operational inefficiency as the Organized Retail Crime and the Internal Investigations Captain for the district• Led home store to a $140,000 shortage reduction through theft awareness and in-store physical security execution• Influenced district peers on the resolution of ORC through education and consistent follow-up to ensure prosecution• Recognized as Regional LP Associate of month (09/16), District LP Associate of month (09/16, 03/17)

Leveraged exception based reporting and other investigative tools to uncover, develop, and send leads to field leadership for case closure of complex internal theft• Wrote custom queries and summarized reports that were presented to Director of Investigations and field leadership teams• Led training sessions throughout the SoCal Region on investigative actions and best processes related to internal theft• Consulted in the first phase of a major transition to a new Exception Based Reporting software

Provided business support and associate safety to 385 stores in the R200 region of Target, by being a point of contact and source of information during non-business hours• Managed team of five technicians while acting as Leader on Duty for the Regional Investigations Center• Interfaced and presented with all levels and departments of management to complete and present investigation projects/recaps• Created a searchable and interactive document process after identifying a delay in emergency services for response• Utilized partnerships in Investigations Team and at all levels of Law Enforcement to close burglary cases within the region

Worked first two years as a Store Detective apprehending dishonest internal and external subjects while lowering shrink number to store record. The last four years consisted of functioning as the ORC Detective in a market comprised of eight stores• Advised and implemented improvements for all IP and coax connected CCTV cameras within the market• Innovated solutions for ORC task force which included creating a Sharepoint site for information sharing within company• Employed Microsoft Office Suite and XBR tools for document presentations and the tracking of ORC cases• Established and maintained strong effective relationships with all law enforcement levels, and partner retail ORC teams