Introduced new procedures to increase accuracy of compliance checks. Implemented robust process that has led to savings.

The neighbourhood policing team’s responsibility and objective is to reduce crime and the fear of crime in the local community. This is done by working towards milestones, continually measuring progress by talking to the local community and comparing to intelligence gathered from my own initiative as well as the “Staffordshire Police Information Network” system and acting upon the information in a variety of ways. To achieve the fastest results, a rapport has to be built with difficult… Show more The neighbourhood policing team’s responsibility and objective is to reduce crime and the fear of crime in the local community. This is done by working towards milestones, continually measuring progress by talking to the local community and comparing to intelligence gathered from my own initiative as well as the “Staffordshire Police Information Network” system and acting upon the information in a variety of ways. To achieve the fastest results, a rapport has to be built with difficult individuals, such as known offenders, to signpost them away from criminal tendencies and encouraging them to become productive members of society.• Organised a youth football tournament in order to improve relations between the Police and the community• Liaised with local press to ensure appropriate coverage to enhance the Police image• Resolved neighbour disputes by mediating the two parties, finding out what is most important to each party and determining a sustainable solution to the problem that both can agree to• Communicated appropriately with a wide variety of people including talking to victims of crime immediately after an event, disbursing groups of youths from certain areas and representing the Police at Council meetings• Negotiated across multiple agencies including social services to gain prioritisation of my cases to ensure they did not become an on-going police issue• Formulated plans to apprehend offenders as well as working as part of a team to implement the plans • Prioritised tasks by instantly assessing the urgency and importance of new jobs as they are issued over the radio against my existing jobs to determine which jobs take priority Show less

This was a highly sought after role for which I competed against 47 other internal applicants and succeeded in being offered the role. The objective of this position was to train new recruit PCSO’s from induction to being fully operational.• Planning and delivered training sessions in the form of guided discussions, role play exercises and seminars• Developed the training material through collecting and analysing feedback and suggestions from other tutors and the… Show more This was a highly sought after role for which I competed against 47 other internal applicants and succeeded in being offered the role. The objective of this position was to train new recruit PCSO’s from induction to being fully operational.• Planning and delivered training sessions in the form of guided discussions, role play exercises and seminars• Developed the training material through collecting and analysing feedback and suggestions from other tutors and the students• Evaluated the course’s application in the field to check whether the course fulfilled its aim to deliver fully trained PCSO’s who were ready to serve• Developed personal skill base including use of open questions, controlling discussions, drawing people into discussion, challenging the ideology of students, setting action plans and evaluating the progress of the class• Organised onward placement for the students within Staffordshire Police by liaising with the HR departments of each division, the Local Policing Inspectors, Shift Sergeants and the Mentors to ensure a smooth transition for each student Show less

The aim of this role was to provide office and administrative support to the Managing Director of the business as well as the Senior Recruitment Managers• professionalism in front of clients • formatting CV’s using MS Word • writing job specs • posting them online • general office administration

This role allowed me to develop my communication skills through dealing with customers and resolving problems to ensure they were happy with the service they received.1998 - 2004 During this time I worked in various jobs in the catering industry including bar manager and restaurant supervisor. I completed several vocational qualifications whilst in these roles which allowed me to progress to supervisor and then manager level.