APR. 2022, 10 years song-writing & performance experience, 30 originals av. on YouTube/Website - Plucky's Worthy Originals, and a gig-ready wide repertoire of over 200 songs! Reinventing myself as an entertainer, musician, performer, and MC/Host.Initially starting this a new life challenge, mid extended period of unemployment post redundancy 2009, I picked-up an old guitar, and started teaching myself to play, aiming at first just to learn a full song. That was back in Feb/Mar 2012. By the end of May 2012 I'd performed my own 3 self-penned songs at two Open Mic nights.Another opportunity to go back to the Pharmaceutical sector was timely & much appreciated. However, employer reluctance to implement 'change' & 'process improvement', alongside growing musical confidence, eventually swung my decision to resign & launch a Professional Career in Entertainment.Previously: A customer driven & focused people manager. Attentive to detail, technically minded, & dedicated to continuous improvement through effective leadership and teamwork.Confident self-starter, rounded personality, innovative, creative, assertive, honest, self-aware, empathetic, with an 'essential degree' in humility.Time-line, target and result driven achievements, all notably underpinned by excellent communication skills, a personable manner, & with a talent to implement solutions & process improvement.I feel duty bound to improve flow, internal/external communication, staff morale, ownership, accountability, and engagement; resulting in increased productivity & profitability.Proven leadership; coach & mentor in different industries, providing direction, 1:1's, and appraisals. Responsible for KPIs, SLAs, and Project completion. I've written Policy, Standard Operating Procedures (SOPs), Work Instructions (WIs), and User Guides. Created reports, given presentations, and provided multi-level training.Specialities: Customer Service; Leadership; Communication; Operations; Employee development; Entrepreneurial; Technical Trainer; Continuous Improvement; Analytical; Skilled in Lean Sigma Methodologies.