Andrew Kaeding Email & Phone Number

New York City, Ny, Us

Hanover, Md, Us

As a contract SCRUM Master placed at US Bank I'm working with cross-functional teams that develop, deploy, maintain, and support proprietary applications for US Bank's Wealth Management business. I've been focusing on process improvements, refining internal communications, and coaching teams through application design and development cycles.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Advocated for, and took on, new role leading IT and business operations through extended team of 12+. Challenged to drive change through organization whose management team had been in place for a long time. • Revitalized IT organization, improving customer satisfaction by 76% in just 6 months. Streamlined operations organization to eliminate silos and boost efficiency agency-wide. • Completed major IT upgrade, gaining budget approval for the roll-out of 250 laptops in a 6-month period; achieved on time and within budget with no negative business impact. • Served as agency’s cloud applications administrator with a focus on building new business tools and integrating the CRM (Salesforce.com) into existing software platforms and workflows.• Reinvented the management of the media planning and purchasing business, saving countless hours of document duplication, cutting and pasting.• Flawlessly navigated multiple high-profile client INFOSEC audits. Establishing and modifying official company INFOSEC policies along the way to ensure compliance with client needs, industry best practices, ITIL and ISO established guidelines, and the company’s flexibility needs.• Replaced ad-hoc, manual recruiting processes with standardized approach and new cloud-based applicant tracking system, thus facilitating the addition of 125+ new employees at a low cost-per-hire.

Minneapolis, Mn, Us

Recruited to help longstanding agency adapt to rapid growth. Played key role in shaping agency-wide digital leadership working on a wide range of projects including website design and development, email marketing, PPC and banner advertising, and social media. Challenged to rebuild the reputation of project teams that had consistently missed deadlines, and lacked clear processes or effective cross-functional communication. • Transformed attitudes of struggling team by communicating clearly, regularly and honestly, and by forming strong and positive relationships with Account Management.• Drove significant increase in productivity by assisting with the implementation of a Digital Studio via Freshdesk & the Atlassian Suite. This change led to consistent achievement of deadlines and a major shift in perception throughout the agency. • Championed the development of Intranet to share knowledge across the agency; gained the support of IT and agency management despite enormous initial resistance, and drove highly successful launch that has resulted in an 87% adoption rate within 18 months.

Saint Paul, Mn, Us

Transferred into newly created position and charged with building centralized support function to provide more effective troubleshooting and guidance to journalists and support staff in TV stations across the country. • Implemented, maintained, and managed an on-going improvement/enhancement cycle for enterprise collaboration and work management applications.• Designed and implemented a new application and operational process to manage the internal purchasing/procurement cycle: from initial support request to fulfillment and inventory management, at no additional expense to the company.

Saint Paul, Mn, Us

Asked to take on new role providing support to newly appointed Director of Support Services. Owned and managed a variety of projects, working across multiple disciplines. Assisted with establishing business direction and driving performance improvements. • Accelerated issue resolution 500+% by implementing central ticketing system and training customer service agents on platforms and services.

Saint Paul, Mn, Us

Provided customized technical training to employees of 70+ local news stations belonging to NBC, Hearst, Post, McGraw, Cox and others. Ensured the highest-level of quality and customer care.• Provided training for both new hires and existing employees – delivered both remotely and in-person.• Accountable for continuous curriculum review to ensure alignment with product releases.• Advised product and project development teams with regard to application design, workflow process analysis, and quality concerns.

Provide Installation, Upgrade, and Troubleshooting for Information Technology Network in Metro Area 3M Corporation Facilities)

Washington, Dc, Us

2007, Visual Information Manager 2003-2007 (Ensured Cooperation with Station Public Affairs Service, Maintained and Operated Command Video and Audio teleconference equipment.)Curriculum: Aviation Maintenance Training Continuum System Administrator 2004-2007 (Ensured that new and revised course materials conformed to Navy ISD guidelines and technical accuracy, maintained student and instructor database of testing and training requirement status for a rotating base of 400-800 students.)

Tactical Air Reconnaissance Pod System Workcenter supervisor. Led a team of between 5 and 9 aviation maintainers in the upkeep and operation of 4 U.S. Navy TARPS Pods and ancillary equipment.

A.S., Science

Education record