Proven executive leader with experience building and leading early stage software companies and customer facing teams at scale in cybersecurity, and IT infrastructure automation, from VC/PE backed early stage companies to enterprise scale publicly traded firms. My focus is delivering the highest quality customer experiences for products that address real customer needs and to build something truly special that customers, partners and team members can be proud of.My skills and expertise are building and implementing GTM engagement models, customer success engagement strategies, and executing on transformation initiatives. I enjoy creating and implementing strategies that drive meaningful customer relationships and building operationally solid teams. I love teaching and motivating teams, communicating in an honest and direct way, and building strong organizational cultures. I am also an avid fan of college sports, the Chicago Cubs, reading, and good coffee.
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Chief Client OfficerTyler TechnologiesDallas, Tx, Us
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Chief Executive Officer & Board MemberBackbox 2020 - Oct 2024Global, OoBackBox is a global market leader in Network Security Automation and Vulnerability Remediation.As CEO, I am responsible for executing the GTM - Sales, Marketing, Customer Experience and Product strategies for this global software category leader in the Network Security Automation market. Lead a talented team growing revenue, defining our market position, enhancing relationships with customers, partners and investors and ensuring we execute on our strategy to build something truly special that everyone affiliated with BackBox can be proud of. January 2020 - July 2021: GTM Operating Advisor for Elsewhere Partners providing guidance on Customer Success engagement models and GTM alignment strategies for portfolio companies. Helped lead the GTM due diligence for the acquisition of Israel based BackBox, in 2021. Elsewhere Partners is a growth-stage private equity firm based in Austin, TX. -
Member & ContributorForbes Technology Council Aug 2023 - Sep 2024Boston, Ma, Us -
Board MemberMyscript® 2018 - 2021Nantes, FrMyScript is the worldwide leader in realtime handwriting recognition software that combines handwriting and Artificial Intelligence, leading to a natural human-machine interface. -
Chief Customer OfficerSailpoint 2018 - 2020Austin, Texas, UsAs SailPoint's first Chief Customer Officer I was responsible for creating a consistent high quality Customer Experience across all product lines and aligning with GTM and Product teams. I led the global Customer Success, Renewals, Support, Professional Services and Business Operations teams consisting of 300 team members across NA, EMEA, and APAC. Full P&L responsibility ~$60M. SailPoint is a recognized leader in Identity Management in the growing SaaS cybersecurity sector. -
Sr. Vice President & Gm Customer Success ServicesJuniper Networks Aug 2017 - Nov 2018Sunnyvale, Ca, UsLed the global Services & Support teams ensuring successful customer outcomes. Responsible for a $1.1B Services, Global Support, Renewals P&L and a global team of ~1,600. -
Vice President Global Customer Success DeliveryNetapp Feb 2014 - Aug 2017San Jose, California, UsTransformed and led the 1,300 member global Customer Success Delivery (CSD) team. Architected the transformation strategy of global CSD into an innovative, digital and A.I. enabled customer engagement organization that provided a differentiated customer experience which became a key attribute for NetApp. Aligned CSD with GTM and Product teams that helped yield a world-class customer experience. Responsible for ~$1B annual Support & Renewals P&L. -
Co-Founder & Svp Gtm Operations - Acquired By DellCredant Technologies Feb 2001 - Nov 2013Addison, Tx, UsCredant was a global leader in Data Encryption Security software and an INC. 5000 Fastest Growing Private Company two years in a row. We were acquired by Dell Technologies in December 2012 and became the Dell Data Protection business unit. Since our inception, I led all Customer facing operations and aligned them with our GTM and Product motions to drive growth and deliver a world class customer experience and ensure customer retention, renewals growth and long term customer loyalty. -
Director Of OperationsI2 Technologies Aug 1995 - Dec 2000Scottsdale, Arizona, UsJoined i2 as employee 82 and $4M in annual revenue. Helped grow it to 6,000 employees world-wide and $1B in revenue by 2000 with an IPO along the way. i2 was a pioneer in supply chain optimization software.
Andrew Kahl Education Details
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University Of Notre Dame - Mendoza College Of BusinessMba - Masters Of Business Administration -
Northern Illinois UniversityHistory & Economics
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University Of IowaHistory
Frequently Asked Questions about Andrew Kahl
What company does Andrew Kahl work for?
Andrew Kahl works for Tyler Technologies
What is Andrew Kahl's role at the current company?
Andrew Kahl's current role is Chief Client Officer.
What schools did Andrew Kahl attend?
Andrew Kahl attended University Of Notre Dame - Mendoza College Of Business, Northern Illinois University, University Of Iowa.
Who are Andrew Kahl's colleagues?
Andrew Kahl's colleagues are Jada Samuels, Anthony Cordon, Steve Gill, Chen Q. Miles, Maddie Mccambridge, Stephanie Ives, Rick Copeland.
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