Andrew Kavanagh Email & Phone Number

Edinburgh, Scotland, Gb

Remote

Greater Edinburgh Area

"Transformative online learning powered by tech skills, sound pedagogy and generous sprinkles of creativity"Notable clients: Lloyds Banking Group, HSBC, Davies Learning Solutions, Staysure, eSure, Admiral, Scottish Government and Scotland's Census.

Home-Based / Remote

Edinburgh, Scotland, United Kingdom

* Developed and maintained the entire Sharktower app knowledge base, using FreshDesk.* Managed all customer product email design and delivery with MailChimp.* Reported on all aspects of user engagement, and used all available data for continuous improvement.* Contributed to Sharktower’s Social Media presence with Twitter posts and blog content.* Designed promotional materials for the Sharktower product.

Edinburgh, United Kingdom

* Used Articulate Rise to create a suite of learning materials.* Built a knowledge base for Project Management skills with WordPress.* Created documentation and user guidance for the Sharktower app.* Defined the standards for e-Learning content production.* Built all in-app guidance and engagement methods for Sharktower with Pendo.* Owned the user onboarding matrix for Sharktower.

Edinburgh, United Kingdom

* Bank lead for implementing a new Kallidus LMS, and Bank owner and representative.* Design and maintenance of the Bank LMS front-end and colleague user experience and learner journey.* Supplier Management for the LMS.* Project managed the development and deployment of a suite of eLearning for Travel Money colleagues.* Managed the Bank’s regulatory training calendar.* Provided reporting dashboards to the business on mandatory training completions.* Line management responsibilities.

Edinburgh, United Kingdom

* Designed innovative blended solutions; overseeing needs analysis, design, development, project and stakeholder management, budgets and evaluation.* Defined the group technical and design standards for e-learning.* Led an initiative to increase e-Learning output across the business by 25%; realising cost savings and improved business efficiencies in Learning and Development.* Lead Designer for cultural change blended learning, writing suitable training notes for a team of trainers and running ‘Train the Trainer’ sessions.

Livingston

* Re-designed the entire suite of contact centre systems training so that Sky could retire a legacy system, realising huge cost savings.* Radically overhauled Sky News training – moving from a chaotic library of printed guides to a slick online learning platform.* Collaborated with Brightwave to produce an award-winning welcome portal for Sky people.* Led project teams and worked independently to create polished, immersive user experiences.* End-to-end responsibility for learning solution delivery, from scoping and client presentations to development and final sign-off.* Designed a Web hub for Sky's internal brand which provided all Sky people with access to brand assets.* Full design - beginning with wireframes - for Sky’s ‘Behaviours’ internal site* Produced Sky branded materials for Blended Learning solutions

Linlithgow

Leeds, United Kingdom

Beng (Hons), Multimedia Systems, 1St Class

Activities and Societies: Video, Photography, Learning Technology and theory

Hnc, Computer Science

Activities and Societies: HCI, Web Design

Btec, Art & Design Foundation

Activities and Societies: Photography Video, Advertising, Graphics, Photography and Illustration