Andrew Kay Email and Phone Number
Operations Leader with VP/Brand Lead, Director, Regional, Operating Partner, Consulting and Special Projects experience. Proven financial success and operational excellence with an unwavering focus on customer service, product quality and brand awareness to create ‘The Perfect Guest Experience’A multi-unit leader and team developer with an extensive background in corporate and franchise environments. Results driven and able to build relationships with all stakeholders while motivating and leading the team toward common goals. Areas of interest: SW Ontario and B.C. Specialties: Team Leadership and Development, Guest Relations and Service, Multi-unit Operational Leadership, Associate Engagement and Retention, Cost Controls, Budgeting, P&L Management, Internal & External Marketing and Promotions, Project Planning and Execution.
Restaurant Consulting Services
View- Website:
- rescoweb.com
- Employees:
- 3
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Consultant And Restaurant OperationsRestaurant Consulting ServicesBurlington, On, Ca
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Consultant / Restaurant OperationsRestaurant Consulting Services Nov 2023 - Present
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Vp/Brand Leader - The Works Craft Burgers & Beer, South Street Burger, Big Smoke Burger And TostoMty Food Group Dec 2021 - Aug 2023Montreal, Quebec, Ca -
Senior Director Of Operations - Mty GroupThe Works Gourmet Burger & South Steet Burger & Big Smoke Burger & Tosto Quickfire Pizza Pasta Feb 2017 - Dec 2021
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Consultant / Contract GmRestaurant Consulting Services Sep 2014 - Feb 2017Making restaurants more profitable by working hands on with Ownership and Management to introduce Operating Systems and Procedures, Inventory and Labour Cost Controls, Menu Development and Staff Training.Specializing in: Food, Beverage, Labour & Operating Cost Controls : Recruitment & Training : Menu Development & Costing : New Store Openings or Turnarounds : Contract Management
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Director Of OperationsJohnny Rocco'S Restaurant Group Sep 2012 - Jan 2014Operating Johnny Rocco's Italian Grill in St. Catharines, Niagara Falls and Kitchener. Stone Mill Ballroom in St Catharines, Montana's Cookhouse in Niagara Falls and ORA Italian Kitchen + Bar in Hess Village Hamilton.• Introduced systems and procedures to improve food, beverage, labour and P&L controls, results and accountability.• Directed the creation, design, costing, training and rollout of new Johnny Rocco’s menu.• Successfully opened 2 restaurants – Ora Italian Kitchen + Bar in Hamilton and the 3rd Johnny Rocco’s Italian Grill in Kitchener
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Account DirectorLaunch! Dec 2011 - May 2012Mississauga, On, CaReported to the Vice President. Directed the In Retail Sales and Sampling at 350 Loblaw family supermarkets across Canada. Managed a team of 3 Regional Managers, 21 District Managers and 1500+ Product Ambassadors.• Introduced a Product Ambassador scorecard to drive individual and regional performance and improve engagement across the network.• Created a District Manager review process, bringing structure and accountability to the field.• Restructured Training and Food Safety programs, improving communications, performance tracking, and execution. -
Director Of Operations, Western CanadaKelsey'S Restaurants & Montana'S Cookhouse - Cara Operations 2009 - 2011Reported to the Vice President. Directed a region of 35 corporate and 45 franchise restaurants across 5 provinces. Responsible for the overall regional performance and the recruitment, training and development of 7 Area Managers, 37 General Manager and 80+ Managers.• Reorganized the regional reporting structure, achieving $300K+ savings in the first year through improved controls, accountability and greater Area Manager coverage.• Introduced dual brand Area Manager role. Creating shared learnings across both brands, resulting in improved communication, reduced cost, positive financial results and greater engagement.• Successfully managed the transition and sale of 25 corporate restaurants to franchise ownership.
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Area ManagerKelsey'S Restaurants & Montana'S Cookhouse - Cara Operations 2002 - 2009Reporting to the Vice President. Accountable for all financial and operational controls in 15+ corporate and franchise locations across 4 provinces and NY State with a staff of 35+ General Manager and Managers and 500+ hourly staff• Created an Associate Performance Dashboard, leading to improved results in guest satisfaction scores and average check in all locations.• Successfully managed 10 new store openings in 4 provinces.• Regularly chosen by Home Office to test and or launch new programs and initiatives, POS & Kitchen Display System, New Franchisee & Manager Training, F&B Electronic Inventory Programs and Restaurant Leadership Certification Programs.
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General ManagerKelsey'S Restaurants & Montana'S Cookhouse - Cara Operations 2000 - 2002
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Operations ManagerFamous Players 1998 - 2000Ca -
Owner OperatorMrs B'S Gifthouse 1995 - 1998
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General ManagerThe Olive Garden Restaurants 1992 - 1995
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Operating Partner & General ManagerSharkey'S On The Water 1990 - 1992
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Director Of Operations - FranchiseKelsey'S Restaurants 1989 - 1990
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General ManagerKelsey'S Restaurants 1982 - 1989
Andrew Kay Skills
Andrew Kay Education Details
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Sheridan CollegeGraphic Design
Frequently Asked Questions about Andrew Kay
What company does Andrew Kay work for?
Andrew Kay works for Restaurant Consulting Services
What is Andrew Kay's role at the current company?
Andrew Kay's current role is Consultant and Restaurant Operations.
What schools did Andrew Kay attend?
Andrew Kay attended Sheridan College.
What are some of Andrew Kay's interests?
Andrew Kay has interest in Skiing, Cooking, Photography, Hiking, Camping, Diy Renovations With Great Wine, Mountain Biking, Watersports.
What skills is Andrew Kay known for?
Andrew Kay has skills like Budgeting, P&l Management, Multi Unit, Forecasting, Leadership Development, Team Building, Coaching, Promotions, Customer Relations, Problem Solving, P&l, New Business Development.
Who are Andrew Kay's colleagues?
Andrew Kay's colleagues are Joseph R. Dimeglio, Nicholas Nomikos.
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