Director of Product Management for Fiserv’s BillMatrix product. One of the industry’s largest and most successful B2C Bill Payment platforms.•Lead teams in all aspects of the SDLC for the Fiserv BillMatrix product•Develop long-term vision and strategies for BillMatrix•Lead feature development for web, mobile, IVR and Call Center solutions•Experienced in B2B and B2C payment strategies•Support ongoing efforts to strengthen product integrity through PCI compliance, P2Pe validation, HIPAA, HITRUST and cyber initiatives•Guide software development teams for tactical development of new features•Lead efforts for integration with Fiserv products including Clover and Clientline Enterprise•Manage Commercialization efforts for new feature releases and improved Brand awareness•Interact with Sales and Account teams to strengthen Client Relations and thought leadership of bill payment methodology•Operate as SME in Client consultations across multiple industries including Healthcare, Utility, Retail, Insurance and Finance•Lead Ideation efforts to evangelize product and improve employee involvement within organization•Mentor Product Owners to grow Product team•Developed Product Owner processes and procedures to minimize level of effort and streamline development process•Established Agile meeting cadence to ensure consistent quality and communication across all releases

Manage a portfolio of 64 financial products. Lead cross functional Agile team through a program to design, development, and migrate Company POS from 5 different platforms to one unified system. These new programs have resulted in the increased profitability of company’s lending products by 15%.•Build and maintain business relationship with Corporate and field leadership to ensure POS function meets all stake holder needs. Use operations expertise to define improvements in customer and user experience.•Manage maintenance and warranty teams supporting POS. Reduction of product inefficiencies by 30% over two years.•Establish planning roadmap to identify enhancements and eliminate redundancies in products across 16 states. Introduced upcoming CFPB and local regulatory restrictions to products to ensure company’s long term viability.•Develop roadmap and functional requirements for multiplatform expansion of company’s software. Including online, kiosk, API tools and mobile applications.•Developed Motorcycle lending product to expand regional markets by $5,000,000 in loans.•Create new product requirements, establish user stories and train staff of Business Analyst on functionality of new products. Work as Product Owner and Scrum master to manage development and implementation of new products.•Communicate regularly with cross functional matrix teams and key stakeholders on updates and urgent issues. Scheduled and conducted regular meetings with Executive leadership.•Develop ancillary product to increase overall yield on retail loans for each market. •Plan and lead expanded UAT testing to allow greater inclusion of business partners in quality assurance. Increased overall efficiency of products upon launch and fostered greater communication between departments.•Participate in the production of analytical reports for management review. Design and implemented numerous KPI reports for executive and field leadership to improve overall results of product usage.

Strategic development of multiple store units in the Dallas area. Establish a core culture that promotes a revenue growth environment through team development and customer satisfaction. Also responsible for strict P&L evaluation, asset control, shrink reduction, store security planning, and fraud investigation. Successfully grew 3 unit wireless retailer to a 21 location Premium Brand Partner.• Oversee daily operations and results of 11 store units that generate $350,000 in monthly Gross Profit.• Develop growth plans for continuous development of 11 Retail Store Managers and their Retail Sales Teams. • Recruit high performing Management Candidates and assisted Store Managers in the ongoing development of their sales teams.• Analyze performance based metrics and store P&Ls to determine practical solutions for operational and loss prevention opportunities.• Created internal reporting structure for communication of information to executives and field level.• Planned multiple local marketing events to successfully promote T-Mobile marketing initiatives and brand identity.• Investigate all external theft and fraud for company’s 21 store locations.• Oversee monthly inventory and audit process to ensure constant asset control.

Design of activities and solutions to ensure Field Operations and Loss Prevention effectiveness and efficiency. Included research, design, and implementation of new processes, technologies, and compliance standards.•Developed and managed company wide incident reporting system. Provided oversight to ensure reporting and post incident follow up was consistent with Sarbanes-Oxley. Maintained daily case assignment of incoming incident reports to ensure national investigative focus. Ethicspoint reporting system was used to collect and investigate 25,000+ reports relating to theft and fraud. System is used in US, Canada, and international markets (5000+ locations).•Developed ongoing reporting of statistics for purposes of Field market analysis and product deployment. Included development and evaluation of Store shrink loss reports for theft and fraud activity. Assisted in Executive’s decision making process by providing Quarterly LP Case Reviews and major incident summaries.•Conducted ongoing research of current operation trends and technological solutions.•Developed and implemented civil recovery process for more efficient collection of restitution revenue and investigative expenses. •Created and facilitated national training programs including credit card protection, tender abuse, trade fraud, inventory management, asset protection, risk and safety management, and internal theft detection. Assisted training group in development and deployment of theft education materials for field use. Managed and updated SOP for field usage.•Managed national high dollar theft and fraud investigations. Facilitated interaction with corporate, field, and outside entities to maximize loss recovery. Supported Loss Prevention Field Representatives with detailed research of major crimes. •Interacted with outside agencies to resolve industry related fraud issues.

Researched, planned, and developed operational processes and software to ensure compliance with State, County, and City second-hand dealer ordinances relating to Blockbuster’s in-Store product trading programs.•Negotiated Blockbuster’s second hand dealer status with local authorities. Monitored ongoing changes to legal policies regarding trade status. Worked with Real Estate licensing and legal groups to ensure ongoing compliance.•Designed requirements for detection and suspension of abusive trade Customers that became the basis for a major software renovation that allowed Blockbuster to monitor Customer debt and abuses in every Store. The “Integrated Customer View” (ICV) has reduced bad debt on Blockbuster Member’s accounts by $35.4 million.•Developed and implemented Store training of compliance policies. Training included handling trade transaction restrictions, product retention processes, record retention procedures, reporting to local law enforcement, and reconciliation of in-store inventory.•Developed Store audit system to assist Field auditing staff in measuring compliance. Conducted field compliance audits throughout 2004-2005. Reported results and created solutions based on these results.

Management and continuous operations improvement of multiple retail units to establish a revenue growth environment.• Oversaw the reconstruction of multiple Store’s internal processes and improved below standard performance in areas of appearance, operations, shrink, credits, bad debt, and Customer experience. Assignments included 12 Stores in Austin and 13 in Dallas markets. Store revenues ranged from $650,000 to $1.5 million.• Led Store employees in achieving highest revenue potential through active sales training. Consistently led Regions in sales goals and incentives.• Conducted monthly physical inventories. Responsible for verification and resolution of results.• Coached, developed, and provided ongoing training for Regional personnel. • Stretch assignments included Operations Compliance Auditor.

Manage all aspects of Store operations including Customer service, sales planning, hiring and training of staff, inventory controls, internal organization development, and scheduling.• Oversaw the operations of Stores ranging in revenue from $800,000 to $1.4 million. • Developed Store Manager Candidates for Regional needs.